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Apple in New York, New York - Tim Cook Is A Fraud

1.0
Details
Caught in the battery scam for the iPhone 6. Typical trip to Apple Store - 90 minute wait! They never offered any info about the supposed free replacement options. All they kept pushing me for was to buy a new phone. And Tim Cook calls Zuckerberg a bad apple?
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Review
#1367979 Review #1367979 is a subjective opinion of poster.
Product
Apple Cell Phone
I've written one...What happened to it? Will try to reconstruct since I did not make a copy and memory of this 76+ year old is quite weak. ORDER #9944913106 On Friday, August 26, 2016, Karen Amos sold me a deal that sounded wonderful. I was having difficulty with my...
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2 comments
applehater
#1211400

Apple does not charge this high amount for technical support. Apple support for Out of Warranty Technical Support is usually $19 + tax if you are in the United States.

It appears you called a 3rd party company for help, was billed by said 3rd party company.

In this event, there is nothing Apple would be able to provide to you in the form of a refund as they did not take your billing information. You should contact your credit card company and have them reverse the charge if you do not know who you paid.

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Review
#909235 Review #909235 is a subjective opinion of poster.
Product
Apple Applecare Protection Plan
Reason of review
Not as described/ advertised
Loss
$193
Preferred solution
Full refund
Tags
  • Avast Complaint

Apple in New York, New York - I'm very upset

i am here at the apple store now in smith haven newyork and i have been wait for 2 and a half hours and still waiting this is the worst service i ever had in my entire life! how dare they wast my time this is out ragous i never in my life they need more employers and why can't version help me i will never forget this or want to use apple again i signed in an then i had to wait toll they called me then when they called me i still had to wait iv been waiting here now 3 hours i have a family at home and work full time i don't have time or patience to deal with this inconciderate i don't even wait this long at the doctor please do something about this
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1 comment
applehater
#1164056

your comment here means nothing, Apple does not review this site nor care about your boo hoo story, Try apple.com/feedback or call 1-800-275-2273 and vent to a customer relations rep.

Review
#732806 Review #732806 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Price reduction
Tags
  • Apple iPhone and iOS7

IAPPLE IPOD ARE A SCREW UP ROBBING PIECE OF JUNK STEAL YOUR MONEY. NO MISTAKES IT DELETE YOU CANNOT RECOVER.STUPIEST APPLE BRAIN DEAD EXPENSIVE AND YOU LOSE ALL Y

APPLE MUST BE PUT O BANKRUPTCY STUPIEST THE NOTES IN YOUR IPOD DELETES ALL AND YOU CANNOT RECOVERED. DO NOT BUY APPLE. THE BRAIN MEN IS DEADE SO THE COMPANY IS DEAD. GO TO MICROSOFT WORD THE GOVERMENT SHOPULD TAKE OVER AND PUT THEM OUT OF BUSINESS, ITS A BADA PRODUCT RIPPS OFF PEOPLE MONEY AND NO GUARANTE THEY JUST ASK YOU BUY MORE OF THEIR JUNK PRODUCTS AND THE BRAIN DEAD EMPLOYEES JUST SITTING STEALIN FFF GGG GG GGG GGG GGG GGG GGG GGG GG BAD BA D BAD BAD BAD BAD APPLE BAD BAD BAD BAD BADB BADBAD BADB BAD BAD BAD BAD BAD BAD BAD BADB BAD BAD BAD BADBBBBB B B B B B B B B B B B B B B B B B AA A AA A DDDD BANKRUP APPLE BBBB BB BB B BBB B B B B B B B B B B B B B B B B B B B B B B B BB B
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2 comments
Anonymous
#877486

I hope anyone that reads/has read this knows it's obviously a VERY bad attempt at trolling. the all caps post is usually a good indicator of this, that combined with the awful spelling errors just make my head hurt having tried to read this.

indigo1898
#875552

Welcome to my world!

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Review
#510764 Review #510764 is a subjective opinion of poster.

IPad Apple freezes I bought it at target it's a junk . Will be bankrupt apple store x sure

The iPad freezes I can't use the piece of junk I paid $300 I just lost that moneys since the CEO Mr jobs dies. The company quality died too. Please report this to consumer agencies to sanction apple store x selling bad products. It is not fair to buy a product that does not work. If the apple company has not a quality proof iPads products just file x bankruptcy and let Microsoft take over. I don not work to support frivolous people like Apple iPad company. Or you get good quality or you will go down like Greece........please Obama compel apple to refund the money x bad products like iPads...........
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Review
#472260 Review #472260 is a subjective opinion of poster.

APPLE STORE ON FIFTH AVENUE - SELLS FLOOR REPRESENTATIVE

I used to have nothing BAD to say about Apple. And, I must admit they have some of the best customer service in-store and on the telephone reps I have ever had to deal with. However, after my LAST visit last year to purchase my iPad 4, I have (at the moment) decided NEVER to visit the Fifth Avenue Store again. Of course, when new products are introduced by APPLE, buyers are treated like cattle who cough up thousands of dollars. Apple Store used to treat its buyers like precious gold. But the richer Apple becomes to more inhumane customers are treated. After, all THEY DON"T NEED MY MONEY! This particular visit, I was literally blocked from getting online by one of their sales people while he spoke with some one else. I'm seriously, angry with myself, because I should have voided the $800 + tax purchase and purchased a Surface. In a few weeks I'll purchase the iPad Air, but instead of Apple, I'll go to Best Buy - where at least I never expect great customer service and my standards are already low - hence no surprises. I can't boycott Apple even for the most serious offense, buyer would just kill me and step over me at the store, not to mention the tourist. Thank you Pissed Consumer - I have a home to vent.
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Review
#469071 Review #469071 is a subjective opinion of poster.
I purchased a Time Capsule in December. Monday, June 23rd, I saw the power light was off, and wifi was down. I took it to the Genius Bar where they tested it could not get power, and told me I was under warranty, they would replace it. So I asked about my 6 months of...
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4 comments
Anonymous
#711139

The hard drive isn't dead the power supply inside the unit died. You can take it apart and install the hard drive inside your computer and retrieve your data.

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Review
#423789 Review #423789 is a subjective opinion of poster.
Loss
$1000
Tags
  • Time Capsule
  • warranty voided
  • computer back up

Apple in New York, New York - Non-support of debilitating ioOS4 for ipod touch

Downloaded new ipod touch operating system; it froze the device with all my business contact information. The vaunted 24/7 365-day Genius Bar in NYC closed--Apple more interested in selling new products than servicing existing customers harmed by software they lured me to download. Brandon, said he is Genius Bar head at Fifth Avenue store, unapologetic, seemed aggressive, berating me with "The genius bar is a free service." So no basis for complaint. Really? I'd say it is built into the price (although Brandon said "NO" in warmth-free contradiction; doesn't seem like the spirit of customer care). When you *** this Apple, beware: it bites back hard.
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1 comment
Anonymous
#158356

See, this is why Mac shouldn't try to create such a warm, fuzzy and coddling atmosphere. People don't realize that a firmware upgrade is a B.F.D.

prone to hazard. The risk of failure during upgrade is slim these days, but you still risk ditching a stable platform for the brand new glitchy one. Don't upgrade during the first week of release. Wait a month or so until everyone has filled the internet up with tweaks to fix problems and Mac has issued patches.

Upgrading immediately after release makes you an unpaid guinea pig, risking your expensive electronics. Newer isn't always better. Wait. Expect problems.

The other result of the coddling is people expect customer service to be perfect.

Us non-Mac users know customer service sucks because our manufacturers didn't feed us illusions of cotton candy and ice cream. Customer service, in general, sucks. Get used to it.

Most only service you where the sun don't shine. Expect little more.

Review
#187166 Review #187166 is a subjective opinion of poster.
Service
Apple Customer Care
Apple - My songs I recorded Stolden through iTunes from my home computer
I recorded myself both music and all vocals, personal life experiences at home and kept them in iTunes for easy access,now my songs are coming back to me with other peoples pictures and my songs titles renamed,I did not publish them or mark them for public access and...
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4 comments
Anonymous
#974947

this was answered , computers don't work for you.. They work with you..

Just keep learning!!

We all haveto just keep learning ... lol :)

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Review
#180469 Review #180469 is a subjective opinion of poster.

Contact Apple Customer Service

Mailing Address:
Apple Inc.
1 Infinite Loop
Cupertino, California 95014
United States
Phone:
(800) 676-2775
All Apple Contacts

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Apple in New York, New York - Poor Customer Service and Craftmenship

To Whom It May Concern, My iMac G5 ad gone into sleepmode on Tuesday, Dec 4, 2007, and quite frankly, did not wake up; no lights, power, "bong"…zip. I'd dropped off my computer at your Palisades mall location in West Nyack on Sunday, December 9, 2007 for repair. Though, it is stated on the receipt that I would be contacted within 24 hours as to the cost of the repair, no one had called me. On Thursday, December 13, I called the store. I spoke to a gentleman who informed that they were awaiting a power supply for the machine and it should be in within a couple of days. On December 17 the Apple Tech called and said that he'd been troubleshooting the machine that afternoon and had "no problem with booting up." Considering I was initially informed it was a power supply issue—I asked what the problem was. He said he'd taken the back off of the machine and checked the button near the connectors for the power supply, which could have come loose, and had run a diagnostic. I thanked him and said I would be over as soon as possible to pick up my computer, which was Tuesday, December 18. I'd gotten the computer home and was eager to return to work on a project that remained dormant during that time. A single "bong" and the power went off. I immediately, called the Apple Store and was informed to bring the computer back. Considering they'd had the machine for more than a week and were unable to obtain any resolve, I really didn't see the need to drive 12 miles out of my way for additional disappointment. In the past your Techs -- who you deem as "geniuses" -- were able to analyze the situation and come up with a solution to the problem. I'd had an issue with an apple monitor years ago which Apple knew was faulty who's "geniuses" -- before they were bestowed as such -- so had the nerve to tell me that "monitors don't last forever." I'd had the same model of monitor replaced twice in three years and this is the glassy-eyed response I got. Later I received a telephone call from someone who'd monitored the call and said I seemed "unhappy". I asked them if Apple was going to compensate me for the time had lost or the cabs I'd taken downtown to replace one busted monitor with another? He said, nothing. I then told him that he was wasting even more of my time and hung up. I couldn't and can not, so humbly standby and give Apple a passing grade when I and others like me; designers, art directors, photographers illustrators—enthusiasts, who have used your products from the beginning, are asked to continually dismiss poor product performance and mediocre customer service so that it looks good when you average it. Years ago your products were built to last. Maybe the technology is moving too quickly and Apple is finding it difficult to keep up while seizing a broader market share? But there are those of us who were with you from the beginning. And I believe I don't stand alone when I ask is that you refrain from becoming just another major corporation whose forgotten those of use who love and use your product -- and continue to do so -- and supply us with the service that we deserve, based on standards that you yourselves set forth. Godspeed to those who think your interface is cool and fun. I agree with them—it is! But it doesn't really amount to a lot if all these trendy measures are a substitute for reliability. Sincerely, Timothy C. Hunter
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Review
#110891 Review #110891 is a subjective opinion of poster.