Show reviews that mention
phone iphone service customer store problem customer service products support money
Filter review

Apple - Protection plans for Iphone

I contacted APPLE for options on my water damage Iphone 3GS under my protection plan and was misinformed on being eligible for a replacement for $49.99 even after telling them the protection plan was purchased a year ago when the protection plus plan was not into effect. After calling back with the serial number which I did not have handy I was given a whole different story of why I was not eligible to receive a new phone for the price told. There explanation- I was given the wrong information by the previous representative. That's not my fault, I was misled to believe that I will get a knew phone. I asked for the complain line and was told that there is no such thing. I asked for a copy of the complain that they said they themselves will make and was told that they can't provide me with it. What's going on with these people. where is the customer rights her. I'm pissed.
View full review
ID
#313128 Review #313128 is a subjective opinion of poster.
Location
Wappingers Falls, New York
Product
Apple Protection Plan

Your trust is our top priority

  • 100% user-generated content
  • Professional automated and live moderation
  • Zero tolerance for fake reviews
  • Equal Opportunity and Protection
  • Verified content

For more information about PissedConsumer and our reviews check out our FAQ page

Apple Products and Services Reviews

Product or Service Reviews
Iphone 8 Cell Phone  1.8 10
Tablet  1.4 19
Macbook Air Laptop  1.2 15
Headphones  1.3 9
Iphone 5s Cell Phone  1.3 20

Related Companies

Company Reviews
Icloud 1
Apple Pay 0

Compare Companies

Apple
Apple
506 reviews
2.0
VS
Samsung Electronics
Samsung Electronics
861 reviews
1.7
Compare Apple vs Samsung Electronics

Latest Question

Iphone 6 shut off

Hi I have a iphone 6. It just went total dead. Will not turn on. I charge it. Still no luck. I took it to the apple store they said that they can't find what is the problem. DO You Think I Should put a new motherborad in it....

Apple Questions