Update by user May 19, 2016
when a company considers a 5 year old product ready for the trash heap, it reflects on the quality of their current products. Apple is only interested in the latest (and most expensive) new thing.
Original review posted by user May 18, 2016
The tech's advice about repairing a 5-yr old iMac is "junk it". They expect a 5-yr old product to fail and have designed the case to be prohibitively expensive to crack open and repair.
They'll even give you credit toward the purchase of the latest and greatest (provided you realize it's shelf life is just a short as the machine you are scrapping). Maybe they should number their computers like they do with their phones so that I can always be sure to have the latest throw-away gadget. I'll be shopping elsewhere for my next computer.
Apple is all about hip design and not about function. Ugh.
Reviewer is in unhappy mood. Phill2013 is quite happy with clean design and stated that there is a room for improvement of durability of product over time and poor quality. Please immediately contact the author of this review to discuss bad quality of apple computer repair and associated monetary loss in the amount of $3000. Apple needs to "integrity -- build a better mousetrap and then stand behind the mousetrap you build" according to poster's claims.