Apple - Now I know why they're making so much money

33 of 299 Apple reviews

Update added by user May 19

when a company considers a 5 year old product ready for the trash heap, it reflects on the quality of their current products. Apple is only interested in the latest (and most expensive) new thing.

Original review posted by user May 18

The tech's advice about repairing a 5-yr old iMac is "junk it".They expect a 5-yr old product to fail and have designed the case to be prohibitively expensive to crack open and repair.

They'll even give you credit toward the purchase of the latest and greatest (provided you realize it's shelf life is just a short as the machine you are scrapping). Maybe they should number their computers like they do with their phones so that I can always be sure to have the latest throw-away gadget. I'll be shopping elsewhere for my next computer.

Apple is all about hip design and not about function.Ugh.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Staff
Customer service
Usability
Price Affordability
Ease of Use
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Delivery Service
Discounts and Special Offers
Advertised vs Delivered
Value for money
Style and Design
Product or Service Quality
Warranty
More

  • What I liked
    • Clean design
  • What I disliked
    • Durability of product over time
    • Poor quality

Reason of review:
Bad quality
Preferred solution:
integrity -- build a better mousetrap and then stand behind the mousetrap you build.
Monetary loss:
$3000
Product or service
Imac 27
Review category
Computers
review #850109 by

Author wants to be contacted by the company. Learn more

Had an experience with Apple? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
33 of 299 Apple reviews
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan
applehater

Jun 02 #1167913

Apple as well as most other companies rate their hardware at just 1 year. You can opt for the extended service and support agreements which only extend the life support by just two additional years. This is done as new technologies are created by various other companies to sell a new product. Think of this like a car, most car companies rate the product they are selling at only a base longevity 3 years or 36,000 miles, which ever comes first.
Now speaking after 3 years of a computer, I am really happy to see yours lasted 5 years (A lot of products don't make it past it's original intended 1 year mark and therefore are replaced). Which lasted 4 years more than what Apple originally thought it would be.
At your 5 year mark you should have been already in the market to purchase another computer or understand that your computer is obsolete. In no way is this Apple's fault. Time to put on your big boy/girl pants and move on.
If you still feel like you need to complain and feel entitled to your overpaid product, contact Apple Customer Relations at 800-275-2273

4 0 Reply
Phill2013

Jun 02 #1167927

I have put on my big boy pants and moved on in my 1985 300SD - without Apple. Good luck with your throw-away economics.

0 3 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Apple. However, many companies do monitor reviews on our site.

 
×
You were reading a complaint about Apple.
Filing a new complaint about
×