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My MacBook Air was no longer charging when plugged in, despite the battery icon claiming to be normal when I hit option/click. I went to the Genius Bar at Conestoga Mall in Waterloo, Ontario, where I waited 2 hours for an appointment. The tech diagnosed the issue as...
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Review
#1621896 Review #1621896 is a subjective opinion of poster.

Apple in Mississauga, Ontario - Genius Bar is not *** bar

1.0
Details
I had a bad customer experience on Genius Bar wherein I was rushed off by the Apple tech support rep and I was so let down by their customer service and this company needs to pay attention to the customers and when asked for another rep in the same store for a technical issue , I was advised to buy a new phone worth $350 and my phone was within warranty and such is low level of service in apple stores I will speak to apple customer service over the phone and let them know that they need to put their house in order to keep the customers loyal as we have choice in the market now.
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Review
#904752 Review #904752 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Apple in Ilderton, Ontario - IPad cellular

2.6
Details
I sprung the extra money for the cellular version of iPad. However when I install a Simcard, I can't access the Internet. It looks like I wasted my money. Does anybody know of a work around. Blah, blah, blah, blah, b. B. B. B. B. B. B, b. B. B. B. B. B. B. B. N. B. H. F M. K. P. . . . . . . . . . . . . . . . . . . . . . . . . . . . . ... ... .. .. .. .. .. .. .. .. ... ... ... ... ... ... ... ... ... ... W You require at least 100 words. The person who wrote that algorithm needs to have his head examined
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Review
#856501 Review #856501 is a subjective opinion of poster.
Product
Apple Tablet
Reason of review
Not as described/ advertised
Loss
$100
Preferred solution
Full refund

Apple in Hamilton, Ontario - Ipad Mini 2 Broken Glass

1.7
Details
I sent the Ipad Mini 2 for repair to apple because of broken glass. While making a ticket (it was still under warranty) they downloaded software to my ipad and it found problem with battery. I made notes in the ticket to give me an estimate for broken glass. They sent a box and I sent the ipad there - without any communication they sent the ipad back saying physical damage which was my complaint formt he beginning. After contacting support I was told it was my fault since I made the ticket the wrong way and the notes WERE not read by support. They quoted me $220 for cracked glass which is the price of the new ipad mini 2. They also would not repair the battery unless the glass was replaced. What a bunch of loosers. Last Apple product ever.
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1 comment
Anonymous
#1126884

Loser

Just an FYI

Review
#805285 Review #805285 is a subjective opinion of poster.
Service
Apple Repair
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$400
Preferred solution
Deliver product or service ordered
Apple's customer service is terrible I have been a loyal customer for over 10+ years until my most recent incidence with Apple just last week. I travelled from the States to Canada for a few months and am currently in Canada when I noted that my battery was not...
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1 comment
applehater
#1164088

Hasta LaVista

Review
#568603 Review #568603 is a subjective opinion of poster.
Pros
  • Apple in the early days
Cons
  • Apple lack of customer support
  • Service
Reason of review
Poor customer service
Preferred solution
how about providing me with a FACTORY UNLOCKED phone because I know you sell those!

Apple in Toronto, Ontario - Replaced brand new ipad mini witha refurbished one

I recently bought a brand "new" I pad mini, in the unsealed box. In exactly 2 months the unit would not turn on or anything. It was frozen in the off position. I contacted Apple service. They had me try several things with no results. They had me return it to an apple repair facility and was told I would receive another unit in 24 hrs. I received the unit only to find I received a "refurbished unit" from Apple. I contacted Apple service to be told that is what you get. I explained it was brand new. Sorry that is our policy. I said what was the purpose of purchasing brand new when I could have purchased refurbished for less money. They just said that a refurbished is just as good. Some answer. Buyers beware of Apple's stupidity. Not only do you pay top dollar for their product, they give a refurbished back to you in less than 90 days old. If it was over the 90 day period, it would be understandable. Costco and most reliable retailers would just give you a brand new unit, not a refurbished one. I guess that is how they make so much money, so they cheap out, so that why they are the most profitable company in the world. Wonder if Steve Jobs would approve of this? New ownership sucks.
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2 comments
Anonymous
#852044

Bummer! That has happened to a handful of our customers.

We sell used and refurbished all the time.

www.AppleCrossing.com

MikeBrady
#803107

You should never buy anything like that unsealed - it was probably used.

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Review
#481924 Review #481924 is a subjective opinion of poster.

Apple iPhone 5 purchase from Apple Store

I purchased a new iPhone5 at the apple store in Toronto for price of $799 plus taxes in October 2012. I was told that I was not allowed to leave the store until the phone was configured to a cel phone plan, which I had with Telus. (I was upgrading from 4S to 5). Apple staff converted the information, and the phone was up and running. I loved it. December - I wanted to change my celphone plan. Signed up with Fido, and had everything done at the store. The iPhone 5 would not read the SIM, because unknown to me, the iPhone5 was locked to Telus. I find this very disturbing that in spite of paying full price that Apple would firstly lock the phone to a carrie, and secondly, not let me know about it. Since this phone number was the only phone I had (no land line), I had to purchase another android phone on the spot to ensure I had a phone that worked (the info was already transferred to Fido and Telus was no longer active). I called Apple support and was told that I had to call Telus to unlock the phone or go to the Apple store after escalating the issue. I called Telus, and was told that according to their standard policy, in order for them to unlock the phone I would have to have used for at least 90 days, which I did not, so they would not unlock it, AND with the account schedule to close in December it would be against their policy. By this time, I was very frustrated. I asked to have the issue escalated as I owned the phone and not Telus, and if they had stuck by their policy I would have a brand new iPhone 5 locked to Telus, completely useless for my use. After escalating within their department, they finally succumbed to logic and agreed to unlocked my iPhone 5 for $35 plus tax. 45 minutes later, the phone was unlocked. I have used AND owned iPhone 3S, 4, 4S and now 5. My household of 2 have Apple Air, MacPro, 2 iPod nanos, 3 iPads, 1 iPhone 5, and I have personally paid for and gifted 3 iPads, 2 iPod touch and 1 iPod Classic. AND to be treated as such, I found completely contemptuous and careless of Apple Support, and Apple in general. I am still a proponent of Apple, however I am finally starting to see why the migration to Android. Apple is the catch phrase now, but continue to treat your supporters so crassly and see where the company would be in 10 years. As for the Android phone I had to purchase, I had it unlocked on line and will be giving to my brother who is currently using my old iPhone 3GS. (Unlocking a 3 year old iPhone 3Gs with carrier Rogers is another painful story in the saga of iPhones)
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3 comments
Anonymous
#588687

"AND to be treated as such, I found completely contemptuous and careless of Apple Support, and Apple in general."

APPLE DOES NOT UNLOCK PHONES.

QUIT CALLING ABOUT IT.

AND BE NICE TO US.

WE'RE PEOPLE THAT ARE OBVIOUSLY SMARTER THAN YOU.

you're the one that had to call tech support for something you could have done yourself, for free, on any computer.

oh and learn to google.

Anonymous
#582929

I paid full price for an iPhone 5 before they started selling them unlocked. I knew the deal going in.

Phones are LOCKED unless explicitly indicated otherwise. ALL phones, not just Apple phones.

Funny Mann
#578432

Remember with Apple you are not a human you are simply an idrone. They know you are trapped and nothing can be done.

All the idrones I know say the same thing it's a pretty phone, iPad, etc. But what they never say is how good they are treated leaving the Apple store. My suggestion to you is drop all Apple products and move on.

Besides iPhones are for 12 year old girls. Men don't use them.

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Review
#364856 Review #364856 is a subjective opinion of poster.
Loss
$600

Apple Madness: a 7 month ordeal and counting

July 20th, 2007: I order a MacBookPro online directly from Apple Computers. Mid-August, 2007: MacBook Pro arrives DOA (dead on arrival)During a telephone call Apple Computers promise a new Mac within days. 2 weeks pass and no Mac I contact Mac concerning the fact that nothing has arrived. Apple re-promises that the MacBook Pro is being shipped within 48 hrs and arriving within two weeks(!!); they offer to throw in a product from their store to compensate for the time delay (limit: $50). I agree but do not yet choose a product. 13 days later, I check the tracking number and see that the MacBook HASN'T EVEN BEEN SHIPPED. The following day (a Friday) I contact Apple to complain. They promise updates throughout the weekend from "a team" that is working on getting it to me ASAP.I wait, but there is virtually NO COTACT FROM APPLE THOUGHOUT FRIDAY OR THE WHOLE WEEKEND. I call Monday, demand to speak with a manager, and discover that NO ACTION HAS BEEN MADE ON MY CASE. The manager I speak with asks if she can call me back in 45 minutes to "look into your case". She refuses to acknowledge that this is, in fact, bad service (only repeating again and again, "I understand that you are upset, but let's see what we can do . . ."). 1.5 hrs later, SHE HAS NOT CALLED BACK, so I call the Apple management team AGAIN(!!). They offer NO EXPLANATION for why no action was taken during the previous weekend or why the manager did not return my call. I inform this second manager that it is perhaps unwise to promise a client that you will call them back and not do so when said client is already receiving terrible service. Although this second manager also refuses to acknowledge that this is bad service, she does offer a credit of $200.00 (or thereabouts) to compensate me for my trouble(s) and continued absence of the laptop. I accept the offer of compensation. Recounting what they have promised to send, the manager states that I am to receive a MacBook Pro, a cheque of (or around) $200.00, and an armband that carries a video iPod as per MY CHOICE OF PRODUCT from the Apple Store. I inform her that I DID NOT CHOOSE the armband (I hadn't made any choice t all, in fact), but that I do not even own a video iPod. I ask who decided on the armband on my behalf and the manager replies she doesn't know. I choose a different product. The manager informs me the cheque will take approximately 6 weeks(!!) to arrive. Because I am moving from one province to another, I inform her NOT TO SEND THE CHEQUE TO MY CURRENT ADDRESS and I provide her with my new address. (NOTE: I have, in fact, already informed every Apple telerepresentative that I would be moving out of concern that the initial purchase may arrive too late) Within two weeks the MacBook Pro and product from the Apple Store arrive. Finally. Several weeks later, and having moved to a different province, I call to inquire about the cheque. An Apple management team member informs me that it has been sent to my OLD ADDRESS, so the process will have to start all over again. They ask me to e-mail my new address to them (even though I have them on the line at that very moment). November 29th, 2007: I send the e-mail with my new address. January 16th, 2008: I call Apple to inquire about the cheque at a number recommended by an Apple rep. What a surprise: no one at the number knows anything about the cheque, or what kind of credit it might be. They forward me to another rep that also has no background information available on my file concerning the cheque/credit and they forward me to someone else. This third person takes my address (AGAIN!!) and personal information and promises someone will be in contact with me within 24 hrs. I ask if there's a number where I can issue a complaint. The rep offers a number. I call it, and that number connects to Apple Canada's general information number. There is literally no option to discuss issuing a complaint with anyone. I call another number to issue a complaint. Because they have no information concerning the cheque they have no number that they can recommend for me to issue a complaint.
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Review
#111002 Review #111002 is a subjective opinion of poster.
Product
Apple Laptop

Contact Apple Customer Service

Mailing Address:
Apple Inc.
1 Infinite Loop
Cupertino, California 95014
United States
Phone:
(800) 676-2775
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