Show reviews that mention
phone iphone service customer store problem customer service products support money
Filter review

Apple - Ipad Mini 2 Broken Glass

I sent the Ipad Mini 2 for repair to apple because of broken glass. While making a ticket (it was still under warranty) they downloaded software to my ipad and it found problem with battery. I made notes in the ticket to give me an estimate for broken glass. They sent a box and I sent the ipad there - without any communication they sent the ipad back saying physical damage which was my complaint formt he beginning. After contacting support I was told it was my fault since I made the ticket the wrong way and the notes WERE not read by support. They quoted me $220 for cracked glass which is the price of the new ipad mini 2. They also would not repair the battery unless the glass was replaced. What a bunch of loosers. Last Apple product ever.
View full review
1 comment


Just an FYI

#805285 Review #805285 is a subjective opinion of poster.
Hamilton, Ontario
Apple Repair
  • Customer service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Your trust is our top priority

  • 100% user-generated content
  • Professional automated and live moderation
  • Zero tolerance for fake reviews
  • Equal Opportunity and Protection
  • Verified content

For more information about PissedConsumer and our reviews check out our FAQ page

Apple Products and Services Reviews

Product or Service Reviews
Iphone 8 Cell Phone  1.8 10
Tablet  1.4 19
Macbook Air Laptop  1.2 15
Headphones  1.3 9
Iphone 5s Cell Phone  1.3 20

Related Companies

Company Reviews
Icloud 1
Apple Pay 0

Compare Companies

506 reviews
Samsung Electronics
Samsung Electronics
861 reviews
Compare Apple vs Samsung Electronics

Latest Question

Iphone 6 shut off

Hi I have a iphone 6. It just went total dead. Will not turn on. I charge it. Still no luck. I took it to the apple store they said that they can't find what is the problem. DO You Think I Should put a new motherborad in it....

Apple Questions