State: Ontario City: Toronto Clear all filters (4 of 460 reviews match)
My MacBook Air was no longer charging when plugged in, despite the battery icon claiming to be normal when I hit option/click. I went to the Genius Bar at Conestoga Mall in Waterloo, Ontario, where I waited 2 hours for an appointment. The tech diagnosed the issue as...
View full review
#1621896 Review #1621896 is a subjective opinion of poster.
Apple's customer service is terrible I have been a loyal customer for over 10+ years until my most recent incidence with Apple just last week. I travelled from the States to Canada for a few months and am currently in Canada when I noted that my battery was not...
View full review
1 comment

Hasta LaVista

#568603 Review #568603 is a subjective opinion of poster.
  • Apple in the early days
  • Apple lack of customer support
  • Service
Reason of review
Poor customer service
Preferred solution
how about providing me with a FACTORY UNLOCKED phone because I know you sell those!

Apple in Toronto, Ontario - Replaced brand new ipad mini witha refurbished one

I recently bought a brand "new" I pad mini, in the unsealed box. In exactly 2 months the unit would not turn on or anything. It was frozen in the off position. I contacted Apple service. They had me try several things with no results. They had me return it to an apple repair facility and was told I would receive another unit in 24 hrs. I received the unit only to find I received a "refurbished unit" from Apple. I contacted Apple service to be told that is what you get. I explained it was brand new. Sorry that is our policy. I said what was the purpose of purchasing brand new when I could have purchased refurbished for less money. They just said that a refurbished is just as good. Some answer. Buyers beware of Apple's stupidity. Not only do you pay top dollar for their product, they give a refurbished back to you in less than 90 days old. If it was over the 90 day period, it would be understandable. Costco and most reliable retailers would just give you a brand new unit, not a refurbished one. I guess that is how they make so much money, so they cheap out, so that why they are the most profitable company in the world. Wonder if Steve Jobs would approve of this? New ownership sucks.
View full review

Bummer! That has happened to a handful of our customers.

We sell used and refurbished all the time.


You should never buy anything like that unsealed - it was probably used.

View more comments (1)
#481924 Review #481924 is a subjective opinion of poster.

Apple iPhone 5 purchase from Apple Store

I purchased a new iPhone5 at the apple store in Toronto for price of $799 plus taxes in October 2012. I was told that I was not allowed to leave the store until the phone was configured to a cel phone plan, which I had with Telus. (I was upgrading from 4S to 5). Apple staff converted the information, and the phone was up and running. I loved it. December - I wanted to change my celphone plan. Signed up with Fido, and had everything done at the store. The iPhone 5 would not read the SIM, because unknown to me, the iPhone5 was locked to Telus. I find this very disturbing that in spite of paying full price that Apple would firstly lock the phone to a carrie, and secondly, not let me know about it. Since this phone number was the only phone I had (no land line), I had to purchase another android phone on the spot to ensure I had a phone that worked (the info was already transferred to Fido and Telus was no longer active). I called Apple support and was told that I had to call Telus to unlock the phone or go to the Apple store after escalating the issue. I called Telus, and was told that according to their standard policy, in order for them to unlock the phone I would have to have used for at least 90 days, which I did not, so they would not unlock it, AND with the account schedule to close in December it would be against their policy. By this time, I was very frustrated. I asked to have the issue escalated as I owned the phone and not Telus, and if they had stuck by their policy I would have a brand new iPhone 5 locked to Telus, completely useless for my use. After escalating within their department, they finally succumbed to logic and agreed to unlocked my iPhone 5 for $35 plus tax. 45 minutes later, the phone was unlocked. I have used AND owned iPhone 3S, 4, 4S and now 5. My household of 2 have Apple Air, MacPro, 2 iPod nanos, 3 iPads, 1 iPhone 5, and I have personally paid for and gifted 3 iPads, 2 iPod touch and 1 iPod Classic. AND to be treated as such, I found completely contemptuous and careless of Apple Support, and Apple in general. I am still a proponent of Apple, however I am finally starting to see why the migration to Android. Apple is the catch phrase now, but continue to treat your supporters so crassly and see where the company would be in 10 years. As for the Android phone I had to purchase, I had it unlocked on line and will be giving to my brother who is currently using my old iPhone 3GS. (Unlocking a 3 year old iPhone 3Gs with carrier Rogers is another painful story in the saga of iPhones)
View full review

"AND to be treated as such, I found completely contemptuous and careless of Apple Support, and Apple in general."





you're the one that had to call tech support for something you could have done yourself, for free, on any computer.

oh and learn to google.


I paid full price for an iPhone 5 before they started selling them unlocked. I knew the deal going in.

Phones are LOCKED unless explicitly indicated otherwise. ALL phones, not just Apple phones.

Funny Mann

Remember with Apple you are not a human you are simply an idrone. They know you are trapped and nothing can be done.

All the idrones I know say the same thing it's a pretty phone, iPad, etc. But what they never say is how good they are treated leaving the Apple store. My suggestion to you is drop all Apple products and move on.

Besides iPhones are for 12 year old girls. Men don't use them.

View more comments (2)
#364856 Review #364856 is a subjective opinion of poster.

Contact Apple Customer Service

Mailing Address:
Apple Inc.
1 Infinite Loop
Cupertino, California 95014
United States
(800) 676-2775
All Apple Contacts

Compare Apple to

Samsung Electronics
Samsung Electronics
817 reviews