We called Apple for support, Apple logo flashing and could not log on to the phone. Was given an appointment for Best Buy because we don't have an Apple Store close by.

Best Buy says the battery is leaking so we needed to go to a store or call Apple to see if they could replace the phone. Talked to 2 individuals with one telling us that the battery could not be leaking and that is not covered so we would need to purchase a replacement phone for $399, which the phone cost my son $500 already!! He is disabled and saved to get that phone, what a rip off. To think that they don't stand by their products and would take advantage of anyone who just wanted an IPhone!!

Do the right thing and just replace the phone.

Someone is lying and doesn't want to honor the replacement. it is sad this country has come to this!!!

User's recommendation: Be careful buying Apple products.

Monetary Loss: $500.

Location: Hammond, Indiana

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