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I wanted to upgrade my order however apple support representative told me to cancel it and order again. As i cancelled my order the GIFT card which i used till now never came back.
I called apple customer care multiple times and i got same reply please wait for next 24 hours. I have multiple case numbers with lame excuses every time.,
Web Order number - W92037****
Case Number # 578****, 579****, 101268****21
i spend more than 4 hours every day with apple support to get my gift card amount refund but no luck. finally i came to know might be this forum can help me out to get my money back.
Its more than 15 days now i am waiting for my refund. Every time customer care says you have to wait, when i asked to connect me with Supervisor they say in apple we do not have escalation hierarchy.
Please help me to get me my refund and i do not have more time and courage to call apple customer support again.
User's recommendation: never purchase apple gift card better pay directly. once you pay with card do not cancel or upgrade else your money will never come back.
Monetary Loss: $100.
Preferred solution: Full refund.
Apple Pros: No pros.
Apple Cons: Long wait, No resolution.