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Apple customer service has been horrific at best. The automated "assistant" is ineffective and takes way to long. Apple doesn't mind wasting our time at all. I tried 3 times to call my local store because I have a pending service request. The automated assistant put me...
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Anonymous
William

-quote- "I have purchased 5 iPhones, 1 MacBook, 1 Mac, 2 iPods, and 2 iPads."I'm sorry it took so long for you to return to sensibility , you'd have saved money.My first quest...

1.9
#1195274
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1. My kids wanted to gift me Logic Pro X for Christmas. 2. They went onto the Apple.com site and searched for Logic pro < https://www.apple.com/au/search/Logic-Pro-X?src=globalnav> 3. It returns: Logic Pro X - Apple (AU) https://www.apple.com/au/logic-pro/ 4. There is no option to gift this product and fearing it would be regist...
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2.5
#1194698
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On 02/14/18 I visited the Apple Store in Saddle Creek Germantown to report the volume on my 4 month old iPhone 8+ blanks out during calls where I can’t hear nor be heard during calls. Arsele immediately goes into a defensive spill about not replacing the phone without...
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1.3
I liked
  • An iphone that works
I didn't like
  • Being treated like trash by the store manager mason
#1193072
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After 10 years being an trusted Apple client the lastly purchased Iphone 7 simply died after 1 year and one month of purchase. A device that costs almost 800 dollars is supposed to hold more than that. The device simply got hot and then switched off. No physical...
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Anonymous
Anonymous

apple deliberately damages phones after their warranty expires trust me i had to jailbreak my iphone to fix it so its a software issue that can be solved with jailbreak

1.0
I liked
  • Customer service years ago
I didn't like
  • Product is of substandard quality
  • Not happy with service
  • No repair or recovery solution at all
#1182758
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Sad,but True; Disappointing, embarrassing, underwhelming. The Genius Steve Job is sorely missed. Being a Member of P.C.COM for years, I never thought in my wildest dreams that I would be so P.O. ed at our Beloved APPLE MAC. While Steve was with us, we acquired a MAC...
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#1172272
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I received an email dated November 29, 2017 indicating that my phone account had been locked. I suspected a scam because I continued to have phone access until December 17, 2018 when an Activation Lock was placed on my phone following a software update. As required, I...
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Anonymous
Wil

YES ............... WHY the exceptionally LONG waits for ID recovery times ESPECIALLY for a company like Apple !!! The last message I got to recover my account was 12 DAYS !...

#1171947
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Apple - Not good service by iPhone shop

Please contact me about my iphone6 which is very faulty and only 3 months old and I am struggling with the iPhone shop to have a replacement and am upset with the service of iPhone in Johannesburg.
#1171530
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Itunes updates were already making itunes worse, but at least they didn't delete all of my music and break my ipod permanently. Apparently it tried to update to ios, which for some reason *** corrupted my ipod so completely that it would crash my actual computer the...
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1.9
I liked
  • Previous itunes app
  • That it worked before
I didn't like
  • Planned obsolescence
  • An update which somehow crashed four devices
#1165961
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Everyone is aware and Apple has admitted that they throttled batteries for iPhone 6 6S and 7. There is no doubt in my mind that it was done to create market for the iPhone 8 and X. This company had issues with antenna a few years ago, initially they denied, then they...
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1.5
I didn't like
  • Does not care about customer satisfaction
#1163246
Reply to reviews
I went to the Apple Ginza store to make purchase. Since I knew exactly what I wanted I expected it to be a simple, quick transaction. First problem was finding a staff member to talk to. There were lots of staff, easily identified by red shirts, but they were all...
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1.0
Chūō-Ku, Tōkyō-To
#1163232
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