Apple Reviews

I purchased 2 apple gift cards from target. Totaling $400.

The cards were bad and could not be verified. I contacted apple's support the woman I spoke to tried to verify the cards and she could not, she told me. She could see the money was still on the cards. But the cards were defective.

She told me I could file a claim and she helped me do it. She also told me that I could request a refund or A new gift card. She said it would take ten to fifteen days before I would hear something. Fifteen days later I contacted apple to find out what was going on.

And I was told the money was refunded to my apple account, that I had to create. When I filed the claim. I said, okay, I would like to purchase a new card, and she said, sure, no problem. And transferred me to the department that could help me by a new card.

And then I am told by that department, I cannot buy a new card with the money that was put back in my account. I had to buy a product from the apple store. I was told I could buy a new card, and then I was told I couldn't. I was told I could request a refund, and then I was told I couldn't.

I was told I could take the cards back to target and target. Could verify the money was still on the cards And they could give me a refund. That was not true either. So I am transferred now to a supervisor by the name of Woody.

We spoke on the phone. He gave me his contact information. And told me, I can contact him anytime if I have any questions. And he was turning over my claim to his supervisor to make a decision.

I was asked by woody, what I would like, i told him you can send me a new card, you can send me a check in the amount of four hundred dollars, or you could refund the money back into my bank account. I would give you my banking information. I had paid cash at target for the cards. Everything I was told I could do by one department.

I was told I could not do by a different department. I have been dealing with this since August 3rd. So Woody and I are speaking on the phone, and he gives me his contact information. So I could write him if I have any questions.

I have written him every day since the fifteenth and have never received an answer from him. Apple has ignored every one of my messages. And I am told last night after being on the phone, with apple for over five and a half hours, going from department to department being transferred to this person. And that person that the only way I can get my money back is to buy a product from the apple store.

So instead of giving me a refund, because I bought a defected product and like any other major retailer, when you buy a defective product you take it back and you are giving the choice of a refund or a new product. So instead of giving me a refund for the defectivt gift cards i am told the only way I can get my money back is to buy a product from the gift store and they start telling me about their phones and battery chargers and computers. So I told apple, you are forcing me to buy a product. I do not want and do not need but you won't give me a refund or send me a new card, and I was told by the man helping me.

Yes that is right. A company cannot force a consumer to buy another product. They do not want or need because they don't want to give a refund. No matter what department you talk to, you get a different story from each department.

Very poor customer service with apple, the worst I have ever dealt with. So after being on the phone for over five hours last night, the very last lady I spoke to was very nice and she filed a complaint for me and said, it goes straight to management. She filed a complaint against the supervisor Woody that ignored every one of my messages, she filed another report about being told different things by different departments basically being lied to by apple. Apple makes over $400 billion a year.

$114 billion is pure profit. I think apple can afford to return four hundred dollars. This is your morning, do not buy apple gift cards. Apple does not care about you.

And will do everything in your power to keep your money or make you buy something else. That you don't want or need. Now I have to wait for 2 more weeks to find out about the complaints that were filed last night.

This all started August 3rd 2026. And I am still dealing with a company that does not care about their customers And would lie to you in a heartbeat to keep your money.

This iPad in which Ive since 2021 it has had to be replaced three times and I really feel like they did not send me back the original one they more or less downgraded it each time they had to replace it and when I called again just a week ago about this new sort of iPad they sent me and told him what was the problem. They take it over.

They check it out but no solution so I told them I will be contacting him again on Monday, but I waited till Tuesday about the situation. The iPad is slow the iPad overheats sometime it doesnt even come on and I just feel like Im tired of this knowing they got plenty of money. All they gotta do is give you a much better iPad.

I dont think it would break their pockets at all and this is support. *** had to deal with over and over again, I paid for my warranty never miss a beat so I need some solutions.

Know on 06/15/2026 I purchased a new Apple iMac M4 personal computer from the Apple Website and read all the information provided by Apple before making the purchase and also had a 2021 iMac as a Trade In. On 06/17/2026 I received my new, and what I thought was a 2026 model computer, and set it up and transferred all my data and personal information from my old 2021 iMac to the new iMac and then reset the 2021 iMac to factory settings so I could send it to Apple for a Trade In.

On 06/18/2026 I sent my 2021 iMac to Apple as a Trade In and after about 2 weeks I received a trade in value which was applied to my credit card I used to make this purchase. A few days later I clicked on the Apple Logo in the up[per left corner of the computer screen and then clicked on "About This iMac". The next thing I saw was a picture of an iMac and under this iMac was in bold and under that 24 inch 2024. I was a little taken back when I saw 2024, because when I was purchasing this "New" iMac, nowhere on the Apple website did it state I was purchasing a iMac with a 2024 release date, it lead me to believe it was a 2026 model since it only said "New" in a few locations.

If Apple would have stated upfront in the sales information that it was a 2024 release date, then I would have known what I was purchasing, but it didn't. To me this is deception and misleading by Apple making Consumers think it is a 2026 model computer by stating it's "new".

So I ask, is this Consumer Fraud and/or a Deceptive Business Practice??? I do not think this is right to pay full price for a computer that essentially is 2 years old.