Apple Reviews
Apple Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Apple has a 2.5 star rating from 737 customer reviews, with 47% likely to recommend, a 65% unfavorable share and 24% positive. Consumers are mostly dissatisfied and 55% say they won't reuse Apple products or services.
Key Takeaways for Future Customers
- Read recent Apple reviews about billing and subscriptions before purchasing.
- Expect variable customer service response times; keep records for refund requests.
- Use caution with Apple Pay and Apple Card issues and verify charges promptly.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing errors and unauthorized charges.
- Many requests for refunds and difficulties with cancellations and exchanges.
- Poor or slow customer service and trouble resolving account, password, and iCloud access issues.
Positive Feedback
Some reviewers praise quick technical support and helpful staff who resolved device and subscription problems.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Apple has a 2.5 star rating from 737 customer reviews, with 47% likely to recommend, a 65% unfavorable share and 24% positive. Consumers are mostly dissatisfied and 55% say they won't reuse Apple products or services.
Key Takeaways for Future Customers
- Read recent Apple reviews about billing and subscriptions before purchasing.
- Expect variable customer service response times; keep records for refund requests.
- Use caution with Apple Pay and Apple Card issues and verify charges promptly.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing errors and unauthorized charges.
- Many requests for refunds and difficulties with cancellations and exchanges.
- Poor or slow customer service and trouble resolving account, password, and iCloud access issues.
Positive Feedback
Some reviewers praise quick technical support and helpful staff who resolved device and subscription problems.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lynnwood, Washington
Illegal and unauthorized charges
- - Cancelled trial but charged after cancellation.
- - Support refused removal, offered refunds instead; charge pending via Apple.
I had ordered an app with a 7-day free trial. It wasn't what I wanted, so I immediately canceled the subscription the same day.
Yet, 4 days after canceling and 3 days before the free trial was over, they tried to charge me anyway. I have called them multiple times and asked for them to remove the charge from my account as it was unauthorized and an illegal charge, and they tell me (basically, too bad) that they can't remove it even though I know they can, as they've done it before. But they tell me it's a one-time thing and can't do it again.
Instead, they keep telling me that I can pay it and request a refund and that it might hopefully get refunded. I don't understand why I should have to pay the charge and then wait 3-10 business days to hopefully get refunded when the charge should have never taken place to begin with.
Because it is on my account as a pending charge and since it's through Apple, I can't do anything with my phone. I can't download any apps, nor can I update them. I have my work app on my phone which needs updating, so therefore I can't even use my work app. So now I have to pay it or continue to lose money since I can't use my app to work.
I sent an email to the CEO with no response, and customer support is no support at all.
I tell them I want to speak to a manager and get told they will just decline talking to me as we've already told you multiple times we can't remove it. They told me to contact the app developer; I did that and they are no help because it's through the Apple platform, so they said they can't do anything on their end. Even Apple told me to contact them as they would need to be the only ones who could remove the pending charge. I've been dealing with the crap and BS runarounds for a month now and still no help or changes.
I hate Apple and I am looking into getting my Android back and never doing business with these lying, stealing con artists ever again.
Apple buyers beware that if you get an app on a free trial and cancel it, you will still most likely get charged anyway, and you have no choice but to pay it or not be able to get new or update apps. Apple sucks, and I may be contacting an attorney and suing them for lost wages and theft, as like I said, the charge is illegal and was not authorized due to the fact I canceled it with 6 more days remaining of a free trial.
And every time I've tried to contact them about this issue, they are also very rude and try to rush me off the phone, basically ignoring how I feel or the fact I say it's an unauthorized charge so it needs to be removed. They come back with, 'well, if there's nothing else I can help you with, I will end this conversation' and just change the subject or hang up/ end the call or chat on me.
They can take their 'I'm so sorry for the inconvenience; I know this is frustrating or not the answer you want to hear' and shove it.
Like, please, you don't care about how I feel or the fact that you guys are literally trying to steal my money for an app I canceled, therefore making any charges unauthorized, which is illegal. All you care about is getting me off the phone.
- Do not care about their customers
- Illegally charge for cancelled apps
Preferred solution: I just want the unauthorized charge removed
User's recommendation: Beware they try to illegally charge for apps you have cancelled and then will not fix it or make it right even though they are in the wrong
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI feel like instead of really being loyal to their customers and support they put bandages on what they pretend like they’re helping you with.
- - Three iPad replacements since 2021; claims devices are downgraded.
- - Device is slow, overheats, and sometimes won't power on.
This iPad in which Ive since 2021 it has had to be replaced three times and I really feel like they did not send me back the original one they more or less downgraded it each time they had to replace it and when I called again just a week ago about this new sort of iPad they sent me and told him what was the problem. They take it over.
They check it out but no solution so I told them I will be contacting him again on Monday, but I waited till Tuesday about the situation. The iPad is slow the iPad overheats sometime it doesnt even come on and I just feel like Im tired of this knowing they got plenty of money. All they gotta do is give you a much better iPad.
I dont think it would break their pockets at all and this is support. *** had to deal with over and over again, I paid for my warranty never miss a beat so I need some solutions.
User's recommendation: Really check out the support team ahead of time that you’re gonna be dealing with and if Apple will also support you in issues with their products, how much do they stand behind them?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nuremberg, Bavaria
Hello please I need your help I bought... €200 Apple Card and I made a mistake and scratch out four digit
Hello please I need your help I bought 200 Apple Card at penny supermarket I made a mistake and scratch out four digit inside, can help to that I will get the full code. I have the receipt
Preferred solution: I want to get back my full code back I purchased €200 Apple Card made a mistake and scratched out four digit code
User's recommendation: Apple is the best
Sacramento, California
Wrong transactions made from my account
- - Accidental signup for unnecessary apps and unable to cancel.
- - Charged about $100; seeking a refund; apps not used.
Accidentally signed up for the apps that I didn't need and I didn't know how to cancel them, so later I discovered that I had to cancel these applications. The Apple company charged me the sum of $100 something dollars. Now I am trying to get a refund. I made big mistakes several times but didn't use these apps and programs.
I am sorry!
Sincerely yours, Vasiliy Vysochin
To whom it may concern:
Preferred solution: Full refund
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Verified Reviewer |
Bucharest, București
Resolved: My iphone locked to Owner
Please help me my iphone locked to Owner my iphone all photos my india mobile number my face lock owner please help my iphone id password recover *** my name ***
My phone lock owner I have no mobile no Gmail only number WhatsApp please help me my iphone all photos my
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Toronto, Ontario
Want my card 200 $ quite hanging on to my money's
The apple cards used for scamming people they say at apple need a apple ID to cash it I had one with my apple phone but forgot it
User's recommendation: Be aware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Accra, Greater Accra
My dad purchase apple card 50$ but it...
My dad purchase apple card 50$ but it was not activated so i what you to activate it for me and make everything cool
- It good
Preferred solution: Activate my card
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Verified Reviewer |
Ploiesti, Prahova
Hello sir, Madam My iphone owner locker...
Hello sir, Madam
My iphone owner locker please help me my my unlock code number block only whatsapp have my number
User's recommendation: Please help me my
New York, New York
Can’t get into iCloud account
I got robbed, and my old phone and wallet are gone. I have a new phone now, but I forgot my iCloud password. I need help.
- I have 2 iphone 14
- I do not know
Preferred solution: My old iCloud account
New York, New York
Can’t get into iCloud account
I dont see my name in the settings bar. I forgot my iCloud password can I please speak to a representative.
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Verified Reviewer |
New York, New York
Trade in
- - Trade-in value dropped from $305 to $77; I provided proof of no damage and requested contact; offer not accepted and phone returned.
The gentleman I spoke with was wonderful but did not solve the problem.
In a nutshell, Apple received trade-in, then sent an email informing me the value has changed from $305 to $77 due to one camera lens not working. I made 2 calls to follow up and tell them I have proof of no damage!
Please provide a link or someone to talk to to settle this matter.
I was informed I could not accept the offer and they would return the phone to me. They were not prepared, it seems, to let me show proof.
- Customer service are always nice to deal with
- Have to make many calls not good with follow up
Preferred solution: That I could show proof I have.It is their word against mine otherwise. Want the correct value of the phone for trade in.
User's recommendation: Make sure you take photos of everything and hope for the best
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Verified Reviewer |
Sharjah, Sharjah
Hy sir I perches uk I tunes card I...
Please return to my money
Hy sir I perches uk I tunes card I tunes card I retain Apple Store no need card return me my money please send back my money thank you
User's recommendation: Please my money send bank
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Verified Reviewer |
Parsippany, New Jersey
Hello Apple Support, I’m trying to...
- - Card declined paying with Apple Account balance.
- - Balance not applied; checkout fails.
- - They want steps to use balance and fixes.
Hello Apple Support,
I'm trying to purchase an Apple Watch using my Apple Account balance (about $300), but I keep getting an error saying my credit card has been declined.
The card on my account currently has no funds, but I was expecting to use my Apple Account balance for the purchase. I tried checking out on both the Apple Store app and website, but the payment still fails.
Can you please help me understand:
Why my Apple Account balance is not being applied to the purchase
How I can complete the order using my balance
What I need to fix on my account to successfully checkout
Thank you for your help.
Preferred solution: Just what to be able to use my gift card to buy my stuff normally without issues
I'm trying to speak to someone, I have an order, but I need to talk to someone 042912****, please phone me Bev Campbell I have ordered from you before Bev
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Verified Reviewer |
Seattle, Washington
Apple owes me a new phone
- - Phone overheated; cameras damaged in transit.
- - 5 witnesses say cameras were damaged in transit.
- - Since May, issues persist; I seek a replacement.
I went to Apple because my iPhone needed to be repaired because the battery was getting hot, and so they sent it out to be repaired. Prior to my phone being in shipment, they said they ran diagnostics and said everything was fine.
I was like, 'You don't believe me?' So I had them send it to get repaired to the repair people, and while being shipped, my cameras got broken. I have five witnesses saying that my cameras, when I got the pictures, were not like my grandma's on the back of my phone. They broke my cameras on the back of my phone, so now that my cameras are broken via Apple, they don't work very well anymore. I've been fighting with Apple since May because my phone started acting up after I got it back, and the problems kept persisting.
I've been fighting, like I said, since May for my phone to be repaired and stuff like that. I was told by one of the guys that if I had any problems, it was headquarters in California. The president of Apple told me that if I have any problems with my phone when I get it back from shipment, to call. I've had nothing but problems since I got it back, and none of them were caused by me.
About three weeks ago, my phone wasn't even hot; my whole screen flickered. Before I sent it out to be repaired, it never did that, and now it's doing it. It happened twice about three weeks ago: one day it happened, and the next day it happened again.
Now my phone is not acting right since my whole screen flickered twice, and like I said, it hasn't done that before I had it sent out to be repaired the first time. So Apple basically broke my phone, and they owe me a phone.
- I like the iphones
- But apple repair people suck because they like to break peoples phones
Preferred solution: My phone replaced because apple is the one who broke it
User's recommendation: Never send your phone to be repaired
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Longwood, Florida
I would just like to start that I have...
- - House fire on April 14; devices survived.
- - Phone remained a lifeline despite fire and water exposure; Apple Watch was on the same charging station.
I would just like to start by saying that I have never been a true Apple believer until April 14. Unfortunately, on this day, my home was lost due to a house fire. I was convinced that my phone, iPods, and iPad were completely lost. To our surprise and the fire department's surprise, the Apple equipment mentioned above was found with scorch marks. This message is being written with the new iPhone 17. I have a photo where the phone was located; the phone is not shown in the photo.
I want to add that all the equipment didn’t just go through the fire, but also through the water hoses of the fire department.
This phone was my only lifeline to my family, and I want to say thank you for your product.
P.S. The *** was at the same charging station.
- Survived a five alarm fire
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Addis Ababa, Addis Ababa
My ipad tablet said activation error...
My iPad tablet said activation error while I tried to restore. My iPad tablet version is 9.3, and old iPads do not support new Apple Store software when I want to download.
- Apple id
- Password
Preferred solution: yes
About
, , , ,
Apple Inc. is a publicly held company. The company was founded in 1976 in California. Apple Inc. is an American multinational corporation that develops, sells, and supports a series of personal computers, portable media players, cell phones, and other. At the present time the company is headquartered in Cupertino, California. The company specializes in computer hardware, computer software, and consumer electronics. The most famous products of the company are: Mac PC series, Mac OS X, iPod, Quick Time, iTunes, iLive, iWork, Safari, Apple remote desktop, Xsan, Logic Studio, iPhone, and so much more. Apple Inc. operates several hundreds of stores in five countries.
Apple is ranked 338 out of 5946 in Appliances and Electronics category
USA, Europe, Other, UK
Apple FAQs
Apple is a technology company that is best known as the maker of iOS devices. It is based in Cupertino, California with thousands of retail stores across the globe.
To start resetting, users should open Settings on the watch, go to General > Reset, choose Erase All Content and Settings, and enter the passcode. In case the passcode is lost, it is necessary to press and hold the side button on the watch until the Power Off notification appears. Resetting can be completed by pressing and holding the Digital Crown.
The iPhone and the watch should be laid next to each other. Then, the pairing screen should appear on the iPhone. It is also possible to open the Watch application on your iPhone, then tap Pair New Watch. To finish the setup, follow the prompted instructions.
Apple TV HD with 32GB storage starts at approximately USD 150.00. You may get 3 months after eligible device activation. After 3 months, a subscription will cost USD 4.99 per month. The plan automatically renews until canceled. You may also buy Apple TV+, Apple TV app, Apple TV 4K, and AirPlay.
To change the ID, you should sign it on appleid.apple.com, choose Edit in the Account section, select Change Apple ID, and enter the email address that you want to use. To complete the change, check your email for a verification code and enter the code.
If you purchased a certain Apple product and are not satisfied with its quality, apply your complaints to the customer service team by dialing the following number: 800–275–2273. You can also file a complaint online via the “Product Feedback” page by choosing the product and filling out a contact form.
If you use iPhone, iPad, Apple Watch, or Apple Vision Pro, tap “Settings” and your name, select “Sign-In & Security”. Tap “Change Password”, enter your current password or device passcode, enter a new password, and confirm it, after which tap “Change” or “Change Password”.
To change the Apple ID password on Mac, tap “System Settings” in the “Apple menu”, select your name, choose “Sign-In & Security”, and follow “Change Password”. Before, you must enter the password used to unlock your Mac.
Apple is an American multinational corporation and technology company that is owned by Vanguard Group, Black Rock, and other shareholders.
To delete “my Apple account”, go to “Apple’s Data and Privacy” and follow the further steps: Request to delete your account > select a reason for deletion > Continue > learn a checklist > Continue > tick the checkbox in the Deletion Terms & Conditions > Continue. After this, follow the next steps: > indicate how to receive status updates on the account’s deletion > Continue > enter the access code from Apple > Continue > enter the access code to confirm what you noted down was correct > Continue > check the final reminders of the effects of account deletion > Delete account > Sign out.
If a certain product from the App Store, iTunes Store, Apple Books, or other Apple services does not suit your desire, you can get an Apple refund by visiting reportaproblem.apple.com. Sign in on that website, click on “I’d like to” and “Request a refund”, select the reason for the refund, and click on “Next”. Choose your purchase and click “Submit”.
To redeem an Apple gift card, prepare the 16-digit code on the back of the card, click your name or the sign-in button in the sidebar on the App Store page. Click “Redeem Gift Card”, select “Use Camera” and follow the instructions on the screen or enter the code manually. If you cannot find the 16-digit code, peel or scratch off the label.
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Exactly what I’ve been saying for years. They used to be a good company but not anymore.
Im selling all of my Apple and most of it is brand new.
Fed up. !!!