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I have had 2 iMacs, an iPod, 2 iPads and 2 Apple TV boxes. I believe I am at the threshiold of never paying another dollar ever to Apple. I done with Apple forever? The battery on my 6S was near death: I could not get more than about 2 hours use just making basic calls...
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3.3
I didn't like
  • Planned obsolescence
  • Tech support
#1233686
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The Apple store wasn’t as crowded as it usually is. My wife dropped of her iPhone for a battery replacement at 6:00pm. I won’t mention that it took over a month for the battery to arrive at the store. We were told that the phone would be ready for pickup at 7:00pm. We...
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#1220668
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Nyasa Morwadi Pimpri Pune-(Authorised Apple sales and service center) - i had issues with two of my phones- iPhone 6S - i had purchased it in US - factory refurbished. Used for 1 year. Battery issue. After knowing its refurbished, Customer care is saying Phone has all...
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1.0
Pimpri-Chinchwad, Maharashtra
I didn't like
  • No repair or recovery solution at all
#1220184
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Apple - Battery replacement a sham

Despite trying to get a battery replaced, following Apple’s directions and jumping thru multiple hoops - still no new battery. They make it difficult to do and provide very poor customer communication.
1.6
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
#1219543
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Yesterday my wife and I tried to send a video on our iphone but it would not go through as it said we had to enable imessage. We never had to do this before. Did some research and I find out Apple wants you to use imessage to send texts through as it goes through their...
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#1212765
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Apple store visit [ one of many over the last 5 years] greeted, pointed in vague direction of 20 other blue or green shirts to wait in line, this in itself could be solved for far less cost, by a ticket machine , the person in question will then look at his pad and...
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Anonymous
Linda Anderson

100% agree!!!!!!!

1.4
I liked
  • First apple computer
  • Second air
  • I phone 4
I didn't like
  • Store decibel level
  • Store staff directors
  • Automated updates
#1209041
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This is the worst company I have ever dealt with! After reporting a weak battery back in January 2018, my iPhone 6s finally would not turn on at all. I contacted the store in the Mall of New Hampshire in Manchester NH on 3/8/18, to see if my battery was in yet. After...
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Anonymous
Anonymous

Still not resolved not even a contact from Apple

Anonymous
Stacy

The technical support from Apple is horrible. They pass you from one senior adviser to another. You are on hold for over an hour. They never rectify the problem.

1.0
#1208626
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Apple - Zero customer service

I went into Apple to purchase home pod. They are out of stock. My sales person did not even offer to order it for me and have it shipped. I drive two hours to get it. Such stuck up creeps
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
#1204087
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Apple customer service has been horrific at best. The automated "assistant" is ineffective and takes way to long. Apple doesn't mind wasting our time at all. I tried 3 times to call my local store because I have a pending service request. The automated assistant put me...
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applehater
applehater

I never liked talking to anyone who called in asking for a senior advisor. Dealing with you C U Next Tuesday's we obviously did not care to hear your whiny voice saying how ho...

Anonymous
Mark

I totally agree that the senior apple personnel do not care about the customers. Total level of arrogance from the senior advisors. I am totally disgusted with the treatment f...

2.0
#1195274
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1. My kids wanted to gift me Logic Pro X for Christmas. 2. They went onto the Apple.com site and searched for Logic pro < https://www.apple.com/au/search/Logic-Pro-X?src=globalnav> 3. It returns: Logic Pro X - Apple (AU) https://www.apple.com/au/logic-pro/ 4. There is no option to gift this product and fearing it would be regist...
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applehater
applehater

No refunds on software means you don't get a refund for your own stupidity

2.6
I didn't like
  • Arrogance
  • Intransigence apple have displayed
#1194698
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