Apple

While working security at the APPLE MAIN PLACE store in Naperville, Ive observed APPLE SR. MANAGER, GARY LITTLE, treat certain customers unfairly.

He falsely accused an elderly Indiann customer of stealing an Apple display watch, in an incident which took place between September-October 2024. Other Apple employees were witnesses to the false accusations. The customer threatened to make a complaint against him for the accusations. He told the customer and his family to leave the store after the customer threatened to make a complaint.

He told me not to write an incident report about this incident

He ultimately defamed me to my employer, tortiously interfered with my employment contract, and caused both my employer and Apple, Inc. to violate Title VII of Civil Rights Act of 1964. I am in process of making a complaint to the NAACP, U.S. EEOC, Rainbow PUSH Coalition, and every source I find so they can do an internal investigation on GARY LITTLE, and so I can get back the income I lost from him causing me to be permanently removed from all of Apple, Inc.s contracted sites, out of retaliation in a separate incident.

I was trying to help a customer with information to apples customer support team so the customer could make a legal complaint against him since the customer did not think he was being treated fairly. I was a witness to the unfair treatments.

I had my iPhone sent in for a repair, on which I have Apple Care +. Long story short, the tech sent me an email stating that my repairs were going to cost 300 plus dollars because of a third-party screen.

They asked me if I wanted to pay to fix it, have them send it back to me, or recycle it. I replied 'recycle,' thinking they were going to send me a new phone, considering the tech I chatted with the day prior said I was eligible for a device upgrade equal to or better than the one I have. All that said, a couple of hours later, I tried to reach out to support and ask them if they were sending me a new phone, but the support person I talked to couldn't get a hold of anyone and put in for a call back the next day. On the call back, I let the support person know my situation and everything, and he told me that basically I’m screwed.

Now, why couldn’t they have sent me a new phone considering mine was long gone with all my stuff on it? Why would I just give my phone away for nothing in return? I'm not rich; *** I can barely make it week to week as it is now, and somehow I'm supposed to add another 1000 dollar item to my already busted balance. I don't think it’s right that I was told I was eligible for an upgrade and then I’m losing my phone with nothing to put back in its place.

It’s *** that I should even have to write this at all, honestly, but I guess it’s too difficult for people to be decent and honest these days and not take advantage of honest, hardworking people that make ends meet.
Anyways, thank you for your time.

vide you details. I talk to you four hours yesterday on the phone.

Your employees lied to me telling me stating they were supervisors lies four of them. Told me theyre all supervisors time. After time. I talk to a supervisor.

I mean, do you guys have employees or are you all just liars is insane and theres no one that has the ability to put those people in trouble or punish them, put them in timeout or in the closet You guys have no authority in your company. You are a literal joke and you gross me out. I wanted to throw up yesterday, but I had to hold him just to listen to your *** again x credit card service that they were supervisor time after time. Finally supposedly I got to supervisor.

Do I know if it was one no cause you guys lied to me so much. I dont trust you second. The supervisor said shes gonna write this stuff up. I asked the person today if the supervisor last night wrote something up or escalated the situation.

They said no. So you guys lied again. I dont trust you Three. You guys couldnt even simply get me my refund on a purchase that they refunded me already instead of argued with me nonstop over and over about some disputer la Trois of it being on my credit card.

The thing is is you guys give a credit card so that has credit which resolves and actually gains interest on customers. Youre so so so smart that you took my refund and put it towards my past due balance on my card. You took my own. Basically you took your own credit and used it on my credit card to pay off on credit, which is just like mind blowing because that was my available credit like you guys are so smart that I talk to you on the phone nonstop yesterday to supervisors.

He has actually a bunch of kids and that none of you answered any of my questions to the point where I dont want an apple service. I dont want help from you guys anymore because you need to help yourself way. Worse you need to help anybody else. Its pathetic.

Thats like T-Mobile pathetic and no one from Customer Service has helped me in over a year, dude. Where did you guys morals go? Where did you get sympathy? Go empathy or anything for the disabled?

I dont have money coming in like that but yet you guys are messing with my money and paying my credit towards my credit card with my credit without my permission Who the freak do you think you are? You need to go back to school or get some you know inmates because theyll probably do better than any of your employees now. I dont know where you hired these guys. Phung.

Im assuming that these guys are fresh out of middle school and they all say their supervisors.

Geez please dont ever ask me if I want help again. Ill jump off a bridge first.

Im so frustrated I could scream. I had the same Apple ID and phone number for 10 years.

After the first one was stolen, I created a new Apple ID and email. Then it was stolen. I am now on my 4th Apple ID, but the SOBs are still in my Apple 14 Pro Max.

They cannot help me at all. This will be my last IPhone.

On August 1st, I noticed a charge from Apple that I was unsure about because I only pay for extra cloud space for 99 a month. At that time, I could not afford any other services besides what I am currently using. I did not recognize this charge. Eventually, I realized it was for AppleTV, which I do not have or use on my phone or any other device within my home.

My bank advised me to contact Apple to see if they would cancel the subscription, as the app was not even on my device at the time of the charge. Moreover, I had not downloaded this app on my phone. When I checked, the app was indeed not there. Consequently, my bank suggested that I ask Apple if they could identify where the charge was placed and have it refunded considering it had just been made, and no services had been used at all.

Therefore, I contacted Apple. However, since the charge was still pending, I couldn't make the request until it cleared. On August 2nd, it cleared, and I reported the problem as instructed. On the 3rd or 4th, I realized my request had been denied with no explanation, except that it wasn't eligible.

Now, my concern is why it is not eligible, especially considering that I’ve not used the services and I honestly have no idea where the charge came from. I sometimes allow my small nephews to play games on my phone, but I am not certain if they accidentally downloaded the app since it wasn’t on my device at the time.

After the denial, I was instructed to write to them with a reason if I were dissatisfied with their decision, which I did. However, on the 5th of August, I received a reply stating that their decision was final.

This is particularly frustrating as other subscription services like Hulu and Amazon Prime have always been understanding and accommodating when I needed to cancel a subscription due to financial constraints.

Apple, on the other hand, has appeared to prioritize profits over customer satisfaction. The company insists on customers upgrading their phones, even when the current ones work perfectly fine. Not upgrading the device renders it inoperative in the long run, as most apps require updated software versions to function.

Apple’s denying my refund request when they could clearly see that my phone did not even have that specific app installed, and more significantly, that it has never been used, has caused me to reevaluate my loyalty towards their brand. Surely one of the biggest tech giants can identify when an app is unused?

Furthermore, I would like to question why they feel justified in keeping my money for something that was never used. For emphasis, I am not even entirely sure what AppleTV is! Is it an actual TV that Apple supplies?

The decision to withhold $11.30 might seem trivial to a company worth billions, but it has significant implications for the customer experience. I have been a loyal Apple customer and the way I have been treated over this issue has left me feeling disillusioned.

Consequently, should things remain as they are, I am prepared to file a complaint outside of Apple with the proper authorities, as I deeply believe one ought not to pay for unused services. I hope this final attempt will trigger a change, and I appreciate your time and effort looking into this matter, and hopefully, helping me get the refund I am due.

Mandy Ashley

Apple ID: ohjuskaesma@***.com

Apple instantly deducted $15.41 from me the second my car hit the Apple Wallet, or rather, that Apple payments account. Not cool, Apple.

Get your act together, or perhaps Google is going to end up taking over iPhones. Then they're going to shut down Apple if they take over. It sounds to me like Apple might want to step up their game, huh? Oh and maybe get your priorities in order, and quit overcharging people for something they did not authorize.

You should try asking for confirmation before deducting money off of someone's card without permission. I'm past the point of patience with Apple and fed up.

I really hope people start saying 'enough is enough', stop giving them money, and shut Apple down to hand over iPhones to Google. I would love it.

I purchased a new MacBook Pro after my 2015 was given faux error messages, such as 1008F and 1008D. Initially, I brought my device into Apple to have them conduct a service assessment.

However, they wiped my computer and said there was nothing they could do to repair my device and couldnt determine what the above error messages were and that only their development team can troubleshoot error codes so they couldnt tell me what the problem was. Considering that prior to these issues with my MacBook, which happened after the update to MacOS BigSur, I had little to no issue, I purchased a new MacBook Pro 13 (Late 2022) model. This device has been out for repair more than it had worked and Apple has refused to replace the device at all. However, my device was sent to a residential address in Tennessee each time it was needing a repairwhich wasnt an Apple repair facility and the address didnt appear as an Apple certified repair technician option.

My device would crash for no reason and would only be operable after a full restore, which would happen at least once a week. I went into the Apple Store at least 8-10 times to do a restore, plus using an acquaintances device to restore my computer regularly using Apple Configurator. Further more, I was in connection with a purported Apple Developer who remoted into my device and took data and other information. However, any follow up thereafter or questions related to the data and information taken have been left unanswered.

As a result of these issues, I have been locked out of several Apple accounts and any form of verification is not possible according to any Apple service technician I have attempted to work with. That includes the same Apple technician assisting me at the Rosedale Mall and Apple Southdale locations. Also a bit odd that the same person would be working at both locations and didnt have an answer with respect to the logs I saved and pulled up detailing the odd malformation of software supposedly running as MacOS Sonoma. Furthermore, according to Apple, any device that comes with a particular MacOS system should only be able to reinstall the operating system that came with the device.

When I purchased my new MacBook, it came with MacOS Monterey not Sonoma. Oddly enough, after the various issues with my device, it would only allow me to reinstall MacOS Sonoma and not Monterey. Whats even more strange is that I do not have the ability to locally reinstall the operating system using MacOS recovery and can only do a reinstall if I have an internet connection. Thats completely opposite to all other previous MacBook releases and is entirely contradictory to the Apple Support website.

I do have AppleCare, but dont see a reason to use it considering the device hasnt worked since its purchase and is now just a glorified paper weight. Apple products have gone to complete crap, their customer support is worse than the people who harass you for an extended vehicle warranty. I used to love Apple, but honestly, its over priced, unreliable, and *** customer support through-in-through.

Oh, also when I asked to speak to a Manager or someone higher up, I was told that you are unable to go any higher than a supervisorthis was when calling the Apple Store at the Mall of America. I have the telephone conversation recorded detailing all of this too.

In the past month, I have had several instances where criminals have obtained a new credit card number, added it to my Apple Wallet, and used Apple Pay to charge more than $1,000 to me. All of the charges were in the United Kingdom. I live in the USA. I have not been to the United Kingdom since April.

It has taken me over 8 hours on the phone with the bank and Apple to sort out how this happens.

While Apple generally is given high marks for security-related features, there is a HUGE GAP in security related to fraudulent use of credit cards using Apple Pay.

When a criminal tries to fraudulently add someone else's credit card to Apple Pay on the criminal's phone, Apple does not require that the cardholder is informed and permission is granted by the cardholder. So, anyone who has access to your credit card number, expiration data, and code can add your card to their phone.

Without Apply Pay, the criminal would have to present the card -- which the criminal does not have. The criminal only has card information.

To prevent against this, Apple would have to employ two-factor authentication which would require the card owner to approve adding the card to Apple Pay. Apple does not do this. Apple relies on the bank issuing the card to do so, and the bank is not obligated to do so.

This is a HUGE GAP.

I have spent around 8 hours on the phone with my bank and Apple. When I asked Apple (on a recorded line) to confirm that I understand what is written above correctly, Apple declined to confirm this. I get it. Apple is covering its corporate *** No company wants to be on the record confirming that it has a security flaw.

Apple needs to fix this.

So, the reason that I am very upset is because I was on the phone with Apple and several different people tried to help me. I had purchased an Apple gift card, redeemed it and it said that I could buy movies, games, and so on.

However, when I tried to buy some coins in a game, it wouldn't work. I then thought I would buy something from Temu, but that didn't go through either. The cause of this is that the bank which controls the cards put me on restriction. I have no idea why, so that means that I can't use my Apple gift card online to make purchases.

I cannot take it back to Walmart because they don't allow the return of cards due to their policy. Therefore, I'm stuck with this $30 Apple gift card that I cannot use. They also wouldn't refund me my money back.

This situation leaves me wanting to switch all my phones, my iPad, and my Apple Watch, everything, to Samsung. Kiss my *** Apple.