Apple Reviews and Complaints
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Apple - I Products
First was the i pod. Screen blackout. Apple solution--too bad cannot be fixed. Next i phone. Put all my stuff in teir cloud without permission. Next, i pad. Required authorization log in to find my i phone, an app they installed and i could not uninstall. Done with Apple-shot all the devices
Review
Product
Reason of review
Apple disabling MY devices
Preferred solution
NEVER buying another Apple product.
Apple Customer Support has fallen off a cliff in recent years and my latest experience with Apple is all the proof I need to know. I have a 3 month old iPhone XS ($999) which was not working correctly. The face ID and touch screen was unreliable so I took it into...
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Review
Pros
- Great products
Cons
- No customer appreciation
Reason of review
Warranty issue
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
I've been trying to get Apple assistance with my password for days and even volunteered to go to the Apple location with my identification.....nothing they can do. This really sucks!
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Apple - IPad Pro 2018
Instead of buying a graphic tablet, I think that this iPad is a fairly accessible option when it comes to making graphic designs, even there are quite good applications like ProCreate for example at a low price for you to start in the world of graphic drawing, I can't wait to have mine soon!
Review
Pros
- Features
Reason of review
Good quality
My MacBook Air was no longer charging when plugged in, despite the battery icon claiming to be normal when I hit option/click. I went to the Genius Bar at Conestoga Mall in Waterloo, Ontario, where I waited 2 hours for an appointment. The tech diagnosed the issue as...
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Review
Apple in Palestine, Texas - Hacking
a very long time ago i purchased something from itunes. I don't even what, for $.99 per month i called, ,wrote and wrote to cancel cancel cancel. They never cancelled. Month after month they kept charging my creditcard and i kept asking to cancel. So, i cancelled the creditcard and got a new cc number. They charged to the new number before i even received the card in the mail. i had the new cc number cancelled and requested a fraud investigation. They did it again before i opened the envelope for the new card. How can they *** the new card number? over and over?
Review
My iphone 7 showed "no service". I spoke with Apple customer support, made an appointment with certified repair, was told i would receive a loaner or replacement that day if diagnostics indicated problem was related to the components covered in the program. Phone had...
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Review
Product
Pros
- Once took care of customers
Cons
- Poor customer service
Reason of review
Poor customer service
Loss
$750
Preferred solution
Let the company propose a solution
Tags
Purchased a new I Phone 6s+ from consumer cellular with a 1 year warranty. 4 weeks later the phone went dead. Called consumer cellular and they told me to take it to an apple store. Apple inspected the phone and said it has a defective mother board. They demand I...
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Review
Product
Pros
- I liked phone before it quite working properly
Cons
- Product quality and customer service
Reason of review
Work Experience or Job Application
Loss
$219
Preferred solution
Deliver product or service ordered
Resolved
Update by user Jul 19
Received call from Apple rep who refunded the money spent on a replacement phone. I am satisfied that this issue was handled correctly.
Original review posted by user Jun 19
I purchased an Apple iPhone 8 in September 2017 and experience no major issues until last night (June 18, 2019). I was using my phone...Review
Product
Cons
- Defective product poor support
- Customer service
Reason of review
Damaged or defective
Loss
$800
Preferred solution
Replacement of product
Tags
Crooked company. I have an Otterbox cover and a magnetic square on the back of my case with no damage to case. The back glass is cracked and they won’t replace it. They want $399 to do it and say tough luck. They screw people on the pricing and then screw you with the...
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3 comments
You have no idea. I did not drop this phone and break it so stop acting like you know.
I’ve dropped my other phones with the same case on them and never broken them. I’ve taken it to an Apple certified shop and they have confirmed the break is from the magnetic charger coil in the phone overheating and cracking the glass in back, but no one will take the fault in that will they?
Still on me I guess since you know I broke it! Go troll somewhere else when you know what you are talking about.
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Review
Cons
- Rip people off and do not care
- Disservice and false allegations on customers
- Lack of empathy
Reason of review
Damaged or defective
Loss
$700
Preferred solution
Price reduction
Tags
I've never had more issues with any product like I have with apple. I brought in a mac laptop due to a powering on issue. The charging light was turning on but the computer wouldn't turn on. Brought to the Cerritos apple store to a technician who said he didn't find...
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Review
Cons
- Responsibility of products
- Lack of empathy
- Service
Reason of review
Bad quality
Loss
$2
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I have the same experience with my I phone disabled since aug 10th and was supposed to get a text to link on the 23 aug and never received the text and contacted support again support was able to get me to i tunes and download from i tunes help and could not reset my password ect. I have to wait to Sept 21 for security reasons