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Apple - I Products

Apple - I Products
Apple - I Products
Apple - I Products
First was the i pod. Screen blackout. Apple solution--too bad cannot be fixed. Next i phone. Put all my stuff in teir cloud without permission. Next, i pad. Required authorization log in to find my i phone, an app they installed and i could not uninstall. Done with Apple-shot all the devices
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Review
#1642521 Review #1642521 is a subjective opinion of poster.
Product
Apple Cell Phone
Reason of review
Apple disabling MY devices
Preferred solution
NEVER buying another Apple product.
1.0
Details
I preordered an iPhone 11 Max Pro online prior to September 20th. I got it shipped to store, and it was available for me when it was finally my turn to enter the store. I received the phone just fine, but here’s where things took a turn for the worst. The customer...
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2 comments
ThinAlaskanMalamute
#1771475

I’m having issue with my online trade in right now!! I traded my iPhone 8 Plus to iPhone 11 max pro.

I picked up my phone at Apple store near me and I received my trade in kit in mail. When I started to prepare to send it back I started to feel skeptical because the trade in kit was just tin paper box and it doesn’t seems very safe and secure. I contacted to Apple.com texted and rep told me to just follow the instructions how to fold box, put it back in the box etc....

so I follow the instructions and guess what now my phone has cracked ( screen ) and my trade in value went from $300 to $100. Phone was damaged during shipment, but I have no way to prove it.

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Review
#1692935 Review #1692935 is a subjective opinion of poster.
Cons
  • No resolution
  • No representative is on the same page
  • Poor customer service
Reason of review
Order processing issue
Loss
$300
Preferred solution
Full refund
Tags
  • Zerointegrity
  • Lies
  • Poor Customer Care

Apple involved employee hacking

1.0
Details
Apple involved employee hacking
Apple involved employee hacking
Apple involved employee hacking
Spent over $10,000 on iPhones to continue having the problem over the past two years of hacking, Spoofing is getting worse Apple ID , phone compromise . It seems to be any time I would call for Apple support I would receive numerous calls from Apple while on hold with the Apple advisor removing hacking device. Also many unknown device controls device from cars to homes don’t by or trust apple products through iPhones home is unauthorized smart app against apple has many issues with security think twice .
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Review
#1522311 Review #1522311 is a subjective opinion of poster.
Service
Apple Customer Care
Reason of review
Poor customer service
1.0
Details
The latest update to my iPhone X caused faceID to stop working. After a chat with support we determined best thing to do was have a replacement phone sent. They warned me of a no return fee if the broken phone didn’t go back which was fine. When I went to the online...
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Review
#1697977 Review #1697977 is a subjective opinion of poster.
Product
Apple Applecare Protection Plan
Reason of review
Bad quality
Loss
$578
Preferred solution
Let the company propose a solution
Resolved
2.7
Details

Update by user Jul 19

Received call from Apple rep who refunded the money spent on a replacement phone. I am satisfied that this issue was handled correctly.

Original review posted by user Jun 19

I purchased an Apple iPhone 8 in September 2017 and experience no major issues until last night (June 18, 2019). I was using my phone...
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Review
#1563701 Review #1563701 is a subjective opinion of poster.
Product
Apple Iphone 8 Cell Phone
Cons
  • Customer service
  • Defective product poor support
Reason of review
Damaged or defective
Loss
$800
Preferred solution
Replacement of product
Tags
  • Overheating
  • Phone Customer Support
2.0
Details
I've had a full range of Apple products since 2006. I like the design of the products but have come to hate the company, the greed of the company, the poor product quality, and generally the arrogant/smug customer service I get. I've had significant problems with 60%...
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Review
#1689645 Review #1689645 is a subjective opinion of poster.
Pros
  • Jhkj
Cons
  • Jhjkj
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
Tags
  • Bad Customer Experience

Apple - No service when falsly charged

1.0
Details
A charge was made to iTunes on my credit card from iTunes/ Apple and I don't have an account. Wont correct it because I don't have an account number!
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Review
#1699637 Review #1699637 is a subjective opinion of poster.
Product
Apple Itunes Mobile Application
Cons
  • Wont help
Reason of review
Return, Exchange or Cancellation Policy
Loss
$100
Preferred solution
Full refund
2.7
Details
Apple Customer Support has fallen off a cliff in recent years and my latest experience with Apple is all the proof I need to know. I have a 3 month old iPhone XS ($999) which was not working correctly. The face ID and touch screen was unreliable so I took it into...
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Review
#1657128 Review #1657128 is a subjective opinion of poster.
Pros
  • Great products
Cons
  • No customer appreciation
Reason of review
Warranty issue
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • Warranty Denied
1.0
Details
WISH I NEVER BOUGHT AN IPHONE!!!! Absolutely ******* horrible tech support. My iPhone was stolen and when I tried logging into my Icloud account I had locked myself out and therefore unable to use the FINDMYIPHONE app or anything to even try and locate my now probably...
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Review
#1669025 Review #1669025 is a subjective opinion of poster.
Service
Apple Technical Support
Cons
  • Not happy with service
  • Wont help you with icloud access
Reason of review
Poor customer service
Loss
$1000
Preferred solution
unlock my icloud!!!

Contact Apple Customer Service

Mailing Address:
Apple Inc.
1 Infinite Loop
Cupertino, California 95014
United States
Phone:
(800) 676-2775
All Apple Contacts

Compare Apple to

Samsung Electronics
Samsung Electronics
818 reviews
1.8
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Bought a i-pod 3mos ago ,took to apple store because wouldnot come on,after 21/5 hours,they had to send off,5to7days

1.9
Details
will not purchase any apple products again
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Review
#1686261 Review #1686261 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$150
Preferred solution
Deliver product or service ordered