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Resolved
2.7
Details

Update by user Jul 19

Received call from Apple rep who refunded the money spent on a replacement phone. I am satisfied that this issue was handled correctly.

Original review posted by user Jun 19

I purchased an Apple iPhone 8 in September 2017 and experience no major issues until last night (June 18, 2019). I was using my phone...
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Review
#1563701 Review #1563701 is a subjective opinion of poster.
Product
Apple Iphone 8 Cell Phone
Cons
  • Customer service
  • Defective product poor support
Reason of review
Damaged or defective
Loss
$800
Preferred solution
Replacement of product
Tags
  • Overheating
  • Phone Customer Support
Resolved

Resolved: Apple Iphone 6 Plus - Bad decision to buy it...

1.7
Details
I am a Brazilian resident and changed exchanged my old Iphone 5S to a new unblocked Iphone 6 Plus for U$500. The worse decision ever. First, the battery does not last in comparaison with previous iphone and even worse vs. other competitors. The worse, this Iphone 6 Plus bends if you are sitting and leave the iphone in your pocket. Drop the Iphone 6 Plus from 1m/3.3ft and Apple Store in Brazil want to charge R$1400,00 (USD$456) while Apple UK want to charge GBP 249 (USD364). Bad product and an extorsion to repair it. Don´t ever buy this new Iphone 6 Plus as too fragile and extremelly expensive to repair (not to mention it bends and poor battery life)!
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4 comments
applehater
#1164082

Craig, you're an ***. I told you that it was not our fault you threw the phone at the ground and tried to get us to replace it

Anonymous
#1118769

new Iphone 6 s Plus is too fragile and extremely expensive to repair

Anonymous
#1061805

I agree. NEVER trust Apple.

I'll nevr buy another product from them and will inform my friends an relatives to follow suit. My Iphone 6 Plus was a disaster, Apple lied to me, and 15 days after reading that Apple admitted to placing defective batteries in phones of this model I requested reimbursement.

Apple told me that it had been more than 14 days since the purchase so it would not provide any refund!!! Absolute corruption and fraud.

Anonymous
#973837

Mine is a 6 plus it is perfect man I don't know whAt ur talking bout

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Review
#621299 Review #621299 is a subjective opinion of poster.
Pros
  • Previous iphone versions
Cons
  • Lack of support from apple
  • Quality of iphone 6 plus
  • Price to repair
Reason of review
Damaged or defective
Loss
$849
Preferred solution
Let the company propose a solution
Tags
  • Front Panel

Contact Apple Customer Service

Mailing Address:
Apple Inc.
1 Infinite Loop
Cupertino, California 95014
United States
Phone:
(800) 676-2775
All Apple Contacts

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