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Apple - No service when falsly charged

1.0
Details
A charge was made to iTunes on my credit card from iTunes/ Apple and I don't have an account. Wont correct it because I don't have an account number!
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Review
#1699637 Review #1699637 is a subjective opinion of poster.
Product
Apple Itunes Mobile Application
Cons
  • Wont help
Reason of review
Return, Exchange or Cancellation Policy
Loss
$100
Preferred solution
Full refund
1.0
Details
The latest update to my iPhone X caused faceID to stop working. After a chat with support we determined best thing to do was have a replacement phone sent. They warned me of a no return fee if the broken phone didn’t go back which was fine. When I went to the online...
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Review
#1697977 Review #1697977 is a subjective opinion of poster.
Product
Apple Applecare Protection Plan
Reason of review
Bad quality
Loss
$578
Preferred solution
Let the company propose a solution
1.0
Details
I preordered an iPhone 11 Max Pro online prior to September 20th. I got it shipped to store, and it was available for me when it was finally my turn to enter the store. I received the phone just fine, but here’s where things took a turn for the worst. The customer...
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2 comments
ThinAlaskanMalamute
#1771475

I’m having issue with my online trade in right now!! I traded my iPhone 8 Plus to iPhone 11 max pro.

I picked up my phone at Apple store near me and I received my trade in kit in mail. When I started to prepare to send it back I started to feel skeptical because the trade in kit was just tin paper box and it doesn’t seems very safe and secure. I contacted to Apple.com texted and rep told me to just follow the instructions how to fold box, put it back in the box etc....

so I follow the instructions and guess what now my phone has cracked ( screen ) and my trade in value went from $300 to $100. Phone was damaged during shipment, but I have no way to prove it.

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Review
#1692935 Review #1692935 is a subjective opinion of poster.
Cons
  • No resolution
  • Poor customer service
  • Getting the run around
Reason of review
Order processing issue
Loss
$300
Preferred solution
Full refund
Tags
  • Zerointegrity
  • Lies
  • Poor Customer Care
1.0
Details
WISH I NEVER BOUGHT AN IPHONE!!!! Absolutely ******* horrible tech support. My iPhone was stolen and when I tried logging into my Icloud account I had locked myself out and therefore unable to use the FINDMYIPHONE app or anything to even try and locate my now probably...
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Review
#1669025 Review #1669025 is a subjective opinion of poster.
Service
Apple Technical Support
Cons
  • Not happy with service
  • Wont help you with icloud access
Reason of review
Poor customer service
Loss
$1000
Preferred solution
unlock my icloud!!!

Apple in Palestine, Texas - Hacking

1.0
Details
a very long time ago i purchased something from itunes. I don't even what, for $.99 per month i called, ,wrote and wrote to cancel cancel cancel. They never cancelled. Month after month they kept charging my creditcard and i kept asking to cancel. So, i cancelled the creditcard and got a new cc number. They charged to the new number before i even received the card in the mail. i had the new cc number cancelled and requested a fraud investigation. They did it again before i opened the envelope for the new card. How can they *** the new card number? over and over?
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Review
#1617640 Review #1617640 is a subjective opinion of poster.
1.0
Details
Purchased a new I Phone 6s+ from consumer cellular with a 1 year warranty. 4 weeks later the phone went dead. Called consumer cellular and they told me to take it to an apple store. Apple inspected the phone and said it has a defective mother board. They demand I...
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Review
#1582423 Review #1582423 is a subjective opinion of poster.
Product
Apple Iphone 6s Plus Cell Phone
Pros
  • I liked phone before it quite working properly
Cons
  • Product quality and customer service
Reason of review
Work Experience or Job Application
Loss
$219
Preferred solution
Deliver product or service ordered
1.0
Details
I've never had more issues with any product like I have with apple. I brought in a mac laptop due to a powering on issue. The charging light was turning on but the computer wouldn't turn on. Brought to the Cerritos apple store to a technician who said he didn't find...
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Review
#1556259 Review #1556259 is a subjective opinion of poster.
Cons
  • Responsibility of products
  • Lack of empathy
  • Service
Reason of review
Bad quality
Loss
$2

Apple Watch Series 4 and Apple Xr

1.3
Details
Apple’s series 4 watch has an activity app on it that is totally inaccurate. It is always in contact with my Apple Xr phone but enters movement even when I am sitting and/or not even using the watch and/or phone. Like the defective sold after Apple knew it was defective and admitted so in via an article that was published, Apple has been a totally crooked corporation ever since Tim Cook became the head CEO.
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Review
#1546218 Review #1546218 is a subjective opinion of poster.
1.0
Details
I wanted to rent a movie. iTunes asks me for my password (it is very awkward to type; the password shows only last letter so the process is irritating and error prone). I finally managed to enter it. Then it sends a code to my iPhone and tells me to enter it. This was...
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4 comments
NeighborlyHimalayan174
#1692649

Apple did refund the money and issued a credit for a new movie. At this point I am satisfied and have no issues with Apple anymore.

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Review
#1544036 Review #1544036 is a subjective opinion of poster.
Product
Apple Itunes Mobile Application
Cons
  • User unfriendly design
Reason of review
Can't download/watch movie
Loss
$50
Preferred solution
Let the company propose a solution
Tags
  • Itunes Movies

Contact Apple Customer Service

Mailing Address:
Apple Inc.
1 Infinite Loop
Cupertino, California 95014
United States
Phone:
(800) 676-2775
All Apple Contacts

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Apple involved employee hacking

1.0
Details
Apple involved employee hacking
Apple involved employee hacking
Apple involved employee hacking
Spent over $10,000 on iPhones to continue having the problem over the past two years of hacking, Spoofing is getting worse Apple ID , phone compromise . It seems to be any time I would call for Apple support I would receive numerous calls from Apple while on hold with the Apple advisor removing hacking device. Also many unknown device controls device from cars to homes don’t by or trust apple products through iPhones home is unauthorized smart app against apple has many issues with security think twice .
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Review
#1522311 Review #1522311 is a subjective opinion of poster.
Service
Apple Customer Care
Reason of review
Poor customer service