Apple
Reviews and Complaints
Apple Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Apple has 2.2 star rating based on 588 customer reviews. Consumers are mostly dissatisfied.
54% of users would likely recommend Apple to a friend or colleague.
- Rating Distribution
Pros: Apple in the early days, Clean design, Design.
Cons: Customer service, Lack of answer, Poor customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Apple has 2.2 star rating based on 588 customer reviews. Consumers are mostly dissatisfied.
54% of users would likely recommend Apple to a friend or colleague.
- Rating Distribution
Pros: Apple in the early days, Clean design, Design.
Cons: Customer service, Lack of answer, Poor customer service.42% of users think that Apple should improve its Customer Service.
43% of users say that they won't use Apple in the future for similar services or products.Recent recommendations regarding this business are as follows: "no one buys an apple phone", "Dont mail in computer or take trade in via email. Offer changes once you click the " accept offer option". Then they keep your computer by stating that you choose to trade it even though the value changed AFTER you chose the offer amount offered. Misleading and fraudulent!", "Be ware", "Never again", "Beware of what you’re subscribing".
Most users ask Apple for the refund as a solution to their issues.
Review authors value the most Location. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Gwalior, Madhya PradeshSim not supported
User's recommendation: no one buys an apple phone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraudulent activity / stolen macbook
To whom it may concern,
I will be filing fraud charges. Apple sent email with option to choose $305 as opposed to the original $580 for my macbook tradein.
Once I clicked on the link to accept the offered $305 amount, it informed me that refund would be processed in few days then link changed to revised amount of $0.
This is very misleading and fraudulent. Apple proposes the trade in amount and states once accepted, option can not be changed. So it misled me to accept the $305 amount, then revises it to $0 and informs me that since I accepted it, they cant return my computer and I will NOT receive the $305 for my macbook air. Apple should be ashamed!!
I called in to speak with rep/ manager about this.
She stated that the email stated the $305 amount, I accepted this amount and then Apple revised it to $0. And Since I accepted the $305 then it was revised while in the email to $0, I dont get either.
FRAUD and theft. Im filing charges and publishing this info.
- Looks good on the surface
- Misleading info and no resolution offered to their mistake
Preferred solution: Full refund
User's recommendation: Dont mail in computer or take trade in via email. Offer changes once you click the “ accept offer option”. Then they keep your computer by stating that you choose to trade it even though the value changed AFTER you chose the offer amount offered. Misleading and fraudulent!
Your music website sucks
Gift card
User's recommendation: Be ware
Passwords and card details
I have an iPad that is about a year old. NEVER AGAIN.
It would have to be the most ridiculous user friendly rubbish I have used. Firstly, how many times do you have to give your credit card details to download simple apps like eBay, chrome etc? Then you are told this card is already on our system, but still wont let you download. My husband has used his credit card and it goes through all the time, taking money without his permission, just to download an app.
This has continued for a year, with payment coming out of $30 plus dollars each time. No, there are no subscriptions I have been through that. Then to be told from his bank that he used the credit?
You cant download a free app without a card, but when you do you are charged. Give me a break.
User's recommendation: Never again
To reset my Apple ID password
Preferred solution: To get my Apple ID working again
Password recovery
Preferred solution: abiltiy to sign into my account
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Coventry, ConnecticutDuped after buying an Apple laptop through Amazon
After buying an Apple Macbook through Amazon, using it for 3 weeks, and not again for 3 weeks later, it developed multiple lines on screen. So I wanted to return it.
I paid about $900.00+.
Amazon said too late, you are pass the allowable return date. Not too happy but, they said go to an Apple Store, and they will take care of you and give you a new one or a store credit.
I go to the Apple Store (a 40 minutes drive, one way) said Amazon always extend their rules on returning product. They wouldn't do it for me, a long & very active Prime Member. I was shocked by their comment.
So Apple looks at the laptop and says the screen is cracked...
What? i used it for about 3 weeks, then off for 3 weeks only to have a cracked screen? How does that happened? Well, he said by slamming the top too hard or some object on the keyboard when you close the top over the keyboard.
Well, i didn't do any of these things. No one else uses my laptop.
Sorry, we cannot accept it back. What?
Well folks, I have had multiple laptops in my life and have 6 right now in my office. This is the only one with that problem.
(i thought to myself how cheap must those screens be? never never in my 30 years in business have i ever had a screen crack!)
So what can you do I said? Repair it, he said at the cost of $500.00 plus. OH!
No! i paid $900, and now you want $500 to repair just the screen? I asked if he can take it and me something a store credit for at least the parts that are good? He says NO, we don't do that!
I appealed again as i know that laptop is perfect except for the screen.
His answer again, we can't do that.
If one of my employees treated a client like this, s/he would be fired. That is no way to retain a client, never mind treating them like...
The least they could have done, was to take the laptop back, repair it at their cost (a lot less than they were going to charge me) and resale it as "used like new" no loss on their part because they were not refunding my laptop in full.
Had they provided a smaller store credit, I could have walked out with a less expensive iPad; a happy Apple customer with lots of future recommendations.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Fort Collins, ColoradoRequest a refund
We will see when the company can take solid action and respect the moto of the customer always being right and refunding me my $400/ approx....
- Great product but expensive
- Expensive products
Preferred solution: Full refund
User's recommendation: If you see unauthorized charges, do something quick! Close your account, change banks. There's no honor anymore
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Phoenix, ArizonaSiri stopped working
User's recommendation: Apple customer service sucks!
Bad experience
User's recommendation: Use your card
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Kyle, TexasResolved: Extremely poor customer service!!!!!!
I bought iphone 14 for my 83yr old husband in 2022. My children already told me not to do any passwords etc which we did.
He was using it mostly to communicate with us and peruse social media. Last year July 2023 I think or maybe later. He had a problem and could not use it. I asked our children to help us resolve the issue but was unsuccessful.
First I went to an Apple store in Sugar Land and was told they would not be able to unlock it, I was told to go back to the store where I purchased the device and get a proof of purchase which I did. The Spectrum store, our carrier, could not help us either but gave us the PoP to call the support. I did call on 01/11/2024 and spoke to Dawn who walked me through sending the PoP as well attached and said wait for the reply. The response came that it was an automated denial (I will say the reason why it was automated).
On 01/16/2024 I called back support and spoke to OM, he told me I needed to request it using my husband's e-mail and he also requested to use the "face-to-face" with me to see the PoP in my possession, for the second time I followed and was optimistic because he told me the denial was because it was not my husband' email.
First of all, I bought this phone for my husband. If OM was just making it up to find a resolution it was another automated denial with that same request to show PoP.
On 02/01/2024, today I spoke thoroughly with 2 supports Alexia and Kyra the supervisor.
The EXACT the same recommendation that I needed to submit.
I asked her a question about who could unlock the phone I gathered that it was tech support then later in our conversation it was security. I told her therefore she could not do anything for me with a positive response. I told her, therefore, we both were wasting our time and therefore I needed to get to another level, what could she recommend???
It was nothing!!! Sooooo frustrating...SSSSSooooo disappointing to buy a very expensive phone and have no decent support professionally.
- Pooooooo support
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Gwalior, Madhya PradeshRefund issued
They keep hanging up on me
User's recommendation: Go elsewhere
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Huntsville, AlabamaApple care service unreliable
I purchased a iPhone 14 4months ago and been having issues with the eSIM..my phone works for an hr and goes into SOS mode as if eSIM is being rejected.i walked into my provider store 3 times and giving new eSIM every time and told I would have to reach Apple .i took my phone into to Apple and was told phone was ok .A week later same issue so today i went into Apple and had it diagnosed again now i have a antenna issue but no antenna in stock to fix but they cant replace iPhone because no iPhone in stock but can order new phone however Apple as same model in stock just cant be used to replace iPhone .so now i have to take off work losing money to go back to store in hopes of them getting a replacement phone in stock..i pay for Apple care and I pay to much for iPhone not to have issue resolved same day
Preferred solution: Price reduction
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You were not their client. You went cheap and ordered from Amazon and got a crummy 15 day return policy.
Amazon had no business telling you what Apple would or would not do. Also, a cracked screen is apparent and doesn’t take 6 weeks to show lines/irregularities on the display. Apple offers you a one year limited warranty but it does not cover accidental damage.
If you are asserting it was shipped that way, your issue is with Amazon. It’s a poor way of thinking to try to portray yourself as the Apple Store’s client and think you were disrespected because “they can fix it at cost and sell it used.” All while not having made your purchase there.
You misunderstood! read my complain carefully.
i buy everything thru Amazon even some food products. I become automatically an Apple customer once their product is deliver to a consumer.
In addition, they cover their product for up to one year. Just because i purchased it thru Amazon DOES NOT exempt Apple from taking care of manufacturing defects still under warrantee.
They have seen enough scams to know. Like I said, a cracked screen doesn’t take six weeks to show irregularities on the display.