Apple Reviews

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Apple repair and agent

I have been an apple user since the very 1st apple phone came out today I experienced the worst service possible when an apple senior advisor Angelica, hang up on me. This is unacceptable . Completely unacceptable and unimaginable that I can pay cash for a phone and after an apple update my phone stopped working and Angelica feels it is necessary to hang up on me. We purchase apple product because we count on the reliability of our products there is no need to pay over

User's recommendation: Do not purchase apple product.

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ID
#2724580 Review #2724580 is a subjective opinion of poster.
Location
Pompano Beach, Florida
New Reviewer

Overcharge

OverchargeIt appears that you were overcharging Nora checking account for coins purchased it seems to be so much money coming out for Apple its hard to keep up with what has been bought and what hasnt
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ID
#2706404 Review #2706404 is a subjective opinion of poster.
Pros
  • Excellent industrial design
  • Old apple days
  • Big name
Cons
  • No consideration for customers
  • Unable to easily reach out for additional support
Loss
$60
Preferred solution
Price reduction
New Reviewer

Overcharging

OverchargingWhen I receive my check in the car repairs that you were overcharging for the coins that were purchasing I dont know that you got a handle on it
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ID
#2706266 Review #2706266 is a subjective opinion of poster.
Location
Warwick, Rhode Island
New Reviewer

Missing purchased item totally missing from my itunes

Apple - Missing purchased item totally missing from my itunes
Apple - Missing purchased item totally missing from my itunes
Apple - Missing purchased item totally missing from my itunes
Apple - Missing purchased item totally missing from my itunes
There are 4 songs are missing from my purchased song that were purchased in 2020. As i am using all these songs for my classes, it greatly impacted me. Kindly refund me of these purchased made as it is missing form my device totally. Dynamic by BTS, Dingga by Mamamoo, Answer by Ateez, On by BTS
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ID
#2671333 Review #2671333 is a subjective opinion of poster.
Loss
$7
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I have had issues with my Macbook Pro M1 (1TB, 16GB) since the first day I have received it around December 24th, 2020 after spending $2000 on this new machine. Issues: 1. One port does not function properly and keeps disconnecting from hard drives. 2. Battery gives me...
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ID
#2637781 Review #2637781 is a subjective opinion of poster.
Pros
  • Speed of computer
  • Operating system
Cons
  • No regard for customer time or efforts
  • Responsibility of products
  • Sell defective products at times but do not fix them
Loss
$800
Preferred solution
I would like them to exchange this system for a brand new one without any issues and begin the warranty from day one. I do not know what issues other units maybe having. Possibly some credit on my account for the wasted time.
New Reviewer

Unauthorized payments coming from my account that I never set up and auto with your company I’m very upset about this and we need to resolve it quickly

Apple - Unauthorized payments coming from my account that I never set up and auto with your company I’m very upset about this and we need to resolve it quickly
Need to change autopay information I never set up and autopay and I won't my money back on my card you all have been stealing my money I did a one time payment I did not give permission to autopay nothing with your company I only bought more storage space one time and now for the last 3 months,your company

User's recommendation: Don’t purchase nothing from your company with my card because when you not authorized to do that then that’s stealing from me.

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ID
#2623885 Review #2623885 is a subjective opinion of poster.
Loss
$30
Preferred solution
Full refund
New Reviewer

I want to cancel the apple servicd

I want to get rid of the charge and service - what about cancel the service do you not understand. I want to get rid of the charge Do I need to say more I do NOT WANT THIS SERVICE OR CHARGE ON MY BANK ACcounT
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ID
#2577648 Review #2577648 is a subjective opinion of poster.
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Terrible service and website

Update by user May 17, 2021

No change since writing review....Apple sucks...period.

Original review posted by user Apr 17, 2021
Tried to buy a phone for my girlfriend online due to covid...2 good credit cards rejected even though cc companies said I had over 35,000 in credit available on each card.....finally used my Amazon card and made purchase. After delivery,endless registrations and info gathering by apple....unable to download free apps without giving my life story.trying to get a live person to help is impossible. I will never buy another apple product in my life.

User's recommendation: *** apple.

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ID
#2507754 Review #2507754 is a subjective opinion of poster.
Service
Apple Customer Care
Pros
  • Root canal better then the apple customer service
Preferred solution
help from a live person

Intentionally makes it difficult to cancel subscription services

It seems like you have to jump thru 50 hoops to unsubscribe from appletv. Now they want me to download itunes to cancel it. I didnt need itunes to use it. Wth?
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ID
#2477362 Review #2477362 is a subjective opinion of poster.
Location
Albia, Iowa
New Reviewer
1)Apple has an arrangement with Verizon as sell-through on Apple Products. OK for me on two term deals including IPHONE 11, both went fine. AFTER I had prepaid for iPhone 12 V closed my account and responded no record of that or of me at all. (I have the transcript of...
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ID
#2476755 Review #2476755 is a subjective opinion of poster.
Product
Apple Account
Pros
  • No pros
  • Widespread variety
Cons
  • Does not care about customer satisfaction
So this issue that I am sharing with you all started because I noticed some unrelated charges on my bank statement and I started to research the source and the dates that they were occurring. When I realized they were charges related to apple I reached out to them...
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ID
#2474074 Review #2474074 is a subjective opinion of poster.
Location
Indianapolis, Indiana

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
My Apple phone needed a new battery. Called Apple. Scheduled an appointment to get it done at Best Buy's Geek Squad. That was 1 of 3 choices. It was the closest repair center. No idea how long it will take. Apple can't tell me. I get to Best Buy to find out it will...
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ID
#2452905 Review #2452905 is a subjective opinion of poster.
Service
Apple Cell Phone Repair
Loss
$6
Preferred solution
Refund the fees to replace the battery and the shipping costs for all the time, shipping and transportation.

Unadvertised Loss of functionality by APPLE

Be wary when upgrading to Big Sur. 1) Notifications no longer let you set a snooze time. FEATURES should not disappear without NOTICE. 2) I tried to backup my iphone to my mac and now have 2x the contacts and photos.
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ID
#2414251 Review #2414251 is a subjective opinion of poster.
Location
Burlingame, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I wanted to upgrade my order however apple support representative told me to cancel it and order again. As i cancelled my order the GIFT card which i used till now never came back. I called apple customer care multiple times and i got same reply please wait for next 24...
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1 comment
#1967561

Today again i called and got same answer new request and customer care asked me to wait more for next 8 days. if not then call us again.

Till now call from supervisor or anyone. Customer's are rubbish after taking money from them for APPLE.

ID
#2351757 Review #2351757 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • Long wait
  • No resolution
Loss
$100
Preferred solution
Full refund

Customer service

I went to the store to pick up a product and my sister was facing problem with her iphone 11 i told the man that please have a check and he was not ready to listen he was being very rude with me n my sister.. We can afford to buy an apple product that means customer service should also be good i was not expecting this kind of service from the apple team.... (Mr.sumair Uddin) he was sitting at the desk and dont know the area exactly but i hope you will find him. And more over i was trying to get an appointment from.past 2 weeks but i did not get it I.hope i.will.get a call from.the apple.team. My number is ....782284**** or.915823****... Thank.you ...
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ID
#2253984 Review #2253984 is a subjective opinion of poster.

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