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Verified Reviewer

Apple - Can’t reset eligibility after 3 weeks after returning iPhi e

2.3
Details
I purchased an SE iPhone online with Apple and allowed them to contact my carrier (Verizon) for the phone upgrade. Verizon could not activate the phone because of an issue with the Apple server. I returned the phone and got my refund, but the Apple order is still pending with Verizon so I cant upgrade my phone directly with Verizon. 3 weeks later and nobody at Apple know how to kill their order so I can have my phone line back in my control. Doesnt sound legal, I wonder what the FCC would think of it.

User's recommendation: Buy your phones directly with your carriers.

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ID
#2066845 Review #2066845 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
1.5
Details
Apple - Still unresolved
June 5 I sent my phone in and paid 307$ to have the screen repaired or replaced. They had no problem doing that . June 18th I get an email stating its finished and back. With overnight shipping. I get a door note from fed ex stating I have a package at their offfice....
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ID
#2054188 Review #2054188 is a subjective opinion of poster.
Pros
  • Old apple days
  • First apple computer
  • Design
Cons
  • Lack of accountability
  • Being shuffled off and being hung up on and not being helped
Loss
$1206
Preferred solution
Let the company propose a solution
1.6
Details
In 2016, I received financing to create my own business. This is a dream I've been working on for over 20 years and one could say for all of my life. I heavily invested in Apple products because up to that point they had been extremely reliable. In 2018, I bought a new...
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ID
#2028989 Review #2028989 is a subjective opinion of poster.
Product
Apple Macbook Pro Laptop
Pros
  • Keyboard
Cons
  • Everything else
Loss
$75
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Apple - Back camera not working and Facetime keeps failing

2.0
Details
Apple - Back camera not working and Facetime keeps failing
AngrySeller said it was in good condition, met him and gave the money when I got home to set I up everything looked fine until I tried out the back camera and it stated shaking and making noise.then I tried to FaceTime and It wouldn't connect kept failing I've texted the seller and no answer.Bullshit

User's recommendation: Please check the phone fully before handing over the money!

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ID
#1999788 Review #1999788 is a subjective opinion of poster.
Product
Apple Iphone 6 Cell Phone
Cons
  • Dent in phone
  • Facetime keeps failing
  • Broken camera
Loss
$70
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
2.1
Details
I've never played a game on my phone before in my life. Last year I found a game called Pixel Fighter and I loved it! The game was really enjoyable and fun and I ended up spending thousands of dollars on it. While the game itself was fun the customer support and...
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1 comment
Anonymous
#1880054

Apple didn’t block you the developer did. Most likely because Apple requested a refund from them after they paid you back.

Apple doesn’t control any of the apps in the App Store or usually even offer a service for them unless you mistakenly purchased something. This isn’t an Apple issue

ID
#1975805 Review #1975805 is a subjective opinion of poster.
Cons
  • Pathetic customer and technical support
  • Lack of empathy
Loss
$3500
Preferred solution
Let the company propose a solution

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Apple - I am very unhappy

2.0
Details
Order a iPad but it's does not work. Want to return the product. No

User's recommendation: No recommendation.

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ID
#1963936 Review #1963936 is a subjective opinion of poster.
Location
Chicago, Illinois
2.0
Details
I have an iPhone 7 and today, March 23, 2020 my phone just stopped working and would not allow me to make or received calls or text messages. I contacted Verizon and after an hour on the phone with their technical support, they advised me there is a recall on my model...
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ID
#1834888 Review #1834888 is a subjective opinion of poster.
Preferred solution
Send replacements to customers when your product if deffecitve without putting a hold on their credit card. It's an issue with your product, you should stand behind it and replace for free without stipulations of putting hold on customers credit cards.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Apple - Do not buy iPhone XR

1.6
Details
I have had iPhones since the beginning, but this is the last. They are now making their backs with glass which shatters at the drop of a hat. Then when your back glass shatters Verizon claims I should have bought their case. No you shouldn't sell phones that the back shatters when they have a $40 Under Armor case. Goodbye Apple or Crapple as you are now known as to me.
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ID
#1789591 Review #1789591 is a subjective opinion of poster.
Location
Stillman Valley, Illinois

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Apple - Remove card from access!!!

2.0
Details
I was charged with out consent for some stupid app for palm reader that I didnt download Ive complained and nobody will refund my $9.66 it is seriously not a lot of money but they are acting like it m asking for a million. Its ridiculous how much back and forth with this person and that person. VERY BAD CUSTOMER SERVICE. Waited on hold for 10 minutes.
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3 comments
Anonymous
#1821248

Maybe don't download random apps that create this type of situation. Itunes doesn't just add an app then charge you. As far as the 10 minute wait seriously grow up.

Rochel
#1827417
@PissedConsumer1821248

Did you read her post, sh said she did not download.. Grow up and learn to read

Anonymous
#1828298
@Rochel

Did you read the date of the last post? Nobody cares rochel.

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ID
#1783840 Review #1783840 is a subjective opinion of poster.
Service
Apple Customer Care
Loss
$10
Preferred solution
Full refund

Apple Products and Services Reviews

Product or Service Reviews
Iphone 8 Cell Phone  1.8 10
Tablet  1.4 19
Macbook Air Laptop  1.2 15
Headphones  1.3 9
Iphone 5s Cell Phone  1.3 20

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Latest Question

Iphone 6 shut off

Hi I have a iphone 6. It just went total dead. Will not turn on. I charge it. Still no luck. I took it to the apple store they said that they can't find what is the problem. DO You Think I Should put a new motherborad in it....

Apple Questions
1.9
Details
I've had a full range of Apple products since 2006. I like the design of the products but have come to hate the company, the greed of the company, the poor product quality, and generally the arrogant/smug customer service I get. I've had significant problems with 60%...
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3 comments
Anonymous
#1781410

Agreed...the greed and arrogance is shocking at times... They become too big to fail, and I think every day about getting rid of all of their products, just need something comparable that integrates nicely with scheduling, etc.

I’m not sure if they care, but I must take note of the fact that most of their innovations lately have been minimal and well behind the times. I’m not sure if Apple is slowly dying on the vine, but it has that feel of a legacy product that managed to hang on.

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ID
#1689645 Review #1689645 is a subjective opinion of poster.
Pros
  • Jhkj
Cons
  • Jhjkj
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

Bought a i-pod 3mos ago ,took to apple store because wouldnot come on,after 21/5 hours,they had to send off,5to7days

1.6
Details
will not purchase any apple products again
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ID
#1686261 Review #1686261 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$150
Preferred solution
Deliver product or service ordered
2.3
Details
I've been trying to get Apple assistance with my password for days and even volunteered to go to the Apple location with my identification.....nothing they can do. This really sucks!
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1 comment
Clancy
#1743783

I have the same experience with my I phone disabled since aug 10th and was supposed to get a text to link on the 23 aug and never received the text and contacted support again support was able to get me to i tunes and download from i tunes help and could not reset my password ect. I have to wait to Sept 21 for security reasons

ID
#1631060 Review #1631060 is a subjective opinion of poster.
Location
Allen, Texas
Product
Apple Account
1.8
Details
My iphone 7 showed "no service". I spoke with Apple customer support, made an appointment with certified repair, was told i would receive a loaner or replacement that day if diagnostics indicated problem was related to the components covered in the program. Phone had...
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ID
#1615042 Review #1615042 is a subjective opinion of poster.
Location
South Coast, California
Product
Apple Iphone 7 Cell Phone
Pros
  • Once took care of customers
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$750
Preferred solution
Let the company propose a solution
1.6
Details
Crooked company. I have an Otterbox cover and a magnetic square on the back of my case with no damage to case. The back glass is cracked and they won’t replace it. They want $399 to do it and say tough luck. They screw people on the pricing and then screw you with the...
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3 comments
Anonymous
#1706169

You have no idea. I did not drop this phone and break it so stop acting like you know.

I’ve dropped my other phones with the same case on them and never broken them. I’ve taken it to an Apple certified shop and they have confirmed the break is from the magnetic charger coil in the phone overheating and cracking the glass in back, but no one will take the fault in that will they?

Still on me I guess since you know I broke it! Go troll somewhere else when you know what you are talking about.

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ID
#1556874 Review #1556874 is a subjective opinion of poster.
Location
San Jose, California
Cons
  • Disservice and false allegations on customers
  • Lack of empathy
  • Rip people off and do not care
Reason of review
Damaged or defective
Loss
$700
Preferred solution
Price reduction

Apple - Terrible customer service

2.2
Details
When we arrived in time for our 5:10 appointment to replace our iPhone batteries, we were told that they couldn't actually do any of the work that day (they couldn't even replace one of the three batteries) and we would need to reschedule. They said it takes longer than an hour to replace a battery (what kind of design is that?) and they close at 6:00 today. So they knew when the appointment was made that they wouldn't be able to do the work, causing us to drive nearly an hour each way for nothing.
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ID
#1437829 Review #1437829 is a subjective opinion of poster.
Location
Chester, Pennsylvania
Product
Apple Iphone 7 Cell Phone
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution