Rating: 2 Stars Clear all filters (55 of 460 reviews match)
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2.0
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I've had a full range of Apple products since 2006. I like the design of the products but have come to hate the company, the greed of the company, the poor product quality, and generally the arrogant/smug customer service I get. I've had significant problems with 60%...
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Review
#1689645 Review #1689645 is a subjective opinion of poster.
Pros
  • Jhkj
Cons
  • Jhjkj
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
Tags
  • Bad Customer Experience

Bought a i-pod 3mos ago ,took to apple store because wouldnot come on,after 21/5 hours,they had to send off,5to7days

1.9
Details
will not purchase any apple products again
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Review
#1686261 Review #1686261 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$150
Preferred solution
Deliver product or service ordered
1.6
Details
My iphone 7 showed "no service". I spoke with Apple customer support, made an appointment with certified repair, was told i would receive a loaner or replacement that day if diagnostics indicated problem was related to the components covered in the program. Phone had...
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Review
#1615042 Review #1615042 is a subjective opinion of poster.
Product
Apple Iphone 7 Cell Phone
Pros
  • Once took care of customers
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$750
Preferred solution
Let the company propose a solution
Tags
  • Iphone 7 needs a recall
1.6
Details
Crooked company. I have an Otterbox cover and a magnetic square on the back of my case with no damage to case. The back glass is cracked and they won’t replace it. They want $399 to do it and say tough luck. They screw people on the pricing and then screw you with the...
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3 comments
Anonymous
#1706169

You have no idea. I did not drop this phone and break it so stop acting like you know.

I’ve dropped my other phones with the same case on them and never broken them. I’ve taken it to an Apple certified shop and they have confirmed the break is from the magnetic charger coil in the phone overheating and cracking the glass in back, but no one will take the fault in that will they?

Still on me I guess since you know I broke it! Go troll somewhere else when you know what you are talking about.

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Review
#1556874 Review #1556874 is a subjective opinion of poster.
Cons
  • Rip people off and do not care
  • Lack of empathy
  • Disservice and false allegations on customers
Reason of review
Damaged or defective
Loss
$700
Preferred solution
Price reduction
Tags
  • Bad Quality
  • Made Out Of Fragile Glass
1.5
Details
before i tell you the latest about Apple i finally resolved my issues with Transamerica i can't go into any details but it was a mutual decision thank God i was about to do something drastic like i'm about to do with Apple for two days i have been asking that crooked...
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Review
#1424177 Review #1424177 is a subjective opinion of poster.
Product
Beats Electronics Powerbeats3 In-Ear Headphones
Cons
  • Being lied to
Reason of review
Damaged or defective
Loss
$200
Preferred solution
fix my powerbeats without me being out of any money
2.1
Details
I have 3 apple iPhone 6s called Apple to get appointment to service the phones and replace the batteries. Spent forever on the telephone getting the run around about what Apple could do and when they could do it. Only called because I could not make a future...
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2 comments
h.kitchener
#1588253

Why not just go to Amazon.com and buy a replacement battery and put it in yourself? Costs you something like $30 or less. It is not rocket science to replace those batteries.

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Review
#1389209 Review #1389209 is a subjective opinion of poster.
Cons
  • Lack of understanding of customer needs
  • Lack of support from apple
  • Not honouring warranty policies
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Apple - If I cancel my card I can’t watch what I’ve already paid for

1.9
Details
I’ll never buy from ITunes again. I’ve bought many movies on ITunes but due to a cancelled card, it refuses to let me watch what I already OWN because my billing info isn’t up to date. I don’t want my billing info with ITunes unless I want to buy something. My 7 year old racked up $56 on my iTunes account and I was only refunded $17. I contacted iTunes as soon as the charges hit my account and they still wouldn’t refund even half. I’m switching to droid.
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Review
#1341228 Review #1341228 is a subjective opinion of poster.
Product
Apple Itunes Mobile Application
Reason of review
Problems with payment
2.1
Details
My iPhone's screen recently got glitchy then finally the phone failed to switch on. I took it to the apple store and I was told the phone is "brain dead", there was nothing they could do to fix it and I needed to buy a new phone or buy a second-hand replacement. I got...
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Review
#1329901 Review #1329901 is a subjective opinion of poster.
Product
Apple Cell Phone
Cons
  • Arrogance
  • Automated updates
  • Apple lack of customer support
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Full refund
Tags
  • Scam
  • Apple Acts Like A Crook
1.7
Details
I called three Apple Tech support in one day. Actually they don't know their job. Two of them tried to solve the problem but one Tech support during trouble shooting she hanged the phone. They took customer number before hand if get disconnected. She was very...
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1 comment
Anonymous
#1533303

They don't know their job and you don't understand your equipment. Bad combination.

Apple has been on my NO-BUY list for decades ; since their early computers that required their own, non-standard software.

The they got sued by The Beatles and I just can't think of anything less cool than that. I own stock in Apple but none of their products ...

Review
#1321997 Review #1321997 is a subjective opinion of poster.

Contact Apple Customer Service

Mailing Address:
Apple Inc.
1 Infinite Loop
Cupertino, California 95014
United States
Phone:
(800) 676-2775
All Apple Contacts

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1.8
Details
I contacted Apple Care over a bad battery I got with my NEW MacBook Pro only d it 6 months and sent it in 3 different times they promised to fix it and sent it back SAME BAD BTTERY Talked to a Senior Care Specialest Lidia who was so rude and cut me off ext 1108395 and...
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Review
#1312739 Review #1312739 is a subjective opinion of poster.
Product
Apple Account
Cons
  • Wont stand behind their products
Reason of review
Bad quality
Loss
$1200
Preferred solution
Let the company propose a solution