Apple Reviews

Show reviews that mention
phone iphone service customer store problem customer service money support products
Showing 37 of 786 reviews Clear filter
Filter review

Support

Cant get anyone to talk to. Do r want to work online.online does not answer my questions Where is your customer service. You act like to dont care
View full review
ID
#3288915 Review #3288915 is a subjective opinion of poster.
Location
Scottsdale, Arizona

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Refund on a subscription

Update by user Jan 17, 2022

It's doing ok ,still haven't got refund yet

Original review posted by user Jan 17, 2022
My device was stolen, and it's charging my cash app card 5.99 I wont a refund back on to my debit card thanks

User's recommendation: Idk.

View full review
ID
#3265742 Review #3265742 is a subjective opinion of poster.
Pros
  • Security of apple
Cons
  • Many
Loss
$30
Preferred solution
Full refund
New Reviewer

Pissed off!

I just returned from the Genius Bar at my local store. I wanted To buy a new iPad Air 64mb. Was Quoted $379.00 after along of a wait in the store35 minutes. They suggested I contact apple. Com. So I did. After 20 minutes on hold they quoted me around $700 for the sme item.not happy at all.

User's recommendation: No way!

View full review
ID
#3223115 Review #3223115 is a subjective opinion of poster.
Location
San Diego, California
Overbilling erroneous charges I got a status update that stated that I needed to change my funding source me and my wife sold our house so everything is held up in escrow so I did something stupid and thought I paid off a credit card and it screwed up my funding source...
View full review
View full review
1 comment
#2106951

Do you still have that credit card? Not sure if you said you completely paid it off.

It happened to me. I was double charged and I put a temporary hold and contacted the merchant. That didn't turn out good so I filed a dispute with CC company. Get plenty of evidence and wait.

CC company will mail you their answer based on the company's response.

Merchant has 90 days to reissue the credit. If they never respond to the CC company your money gets credited to your card automatically

ID
#3166562 Review #3166562 is a subjective opinion of poster.
Location
Highland Lakes, New Jersey
New Reviewer

Cancel subscription

There is no way to cancel iCloud+ on my phone. I want a refund and cancel it. My name is Jacquie West phone number 321536****
View full review
ID
#3085356 Review #3085356 is a subjective opinion of poster.
Location
Cocoa, Florida
Cons
  • Lack of customer support
Loss
$20
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
I work in customer service and in my career, I have worked for all-size companies with established CS systems and teams and also with some starting their support offerings to consumers. Apple is SO BAD with their online CS model that is not even funny. Reps know...
View full review
View full review
ID
#3069431 Review #3069431 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

To cancel Apple care for watch

I want to change the credit card information for my Apple Pay for my Apple Watch 6 series, I want to change the payment details
View full review
ID
#2899391 Review #2899391 is a subjective opinion of poster.
Preferred solution
change my bank details

Beachball

Your associate rep. Was a 5 star. The frustration with getting a 2500 machine that had no basic default settings was a big disappointment. Im struggling still with a beach all delay whenever I try to import photos in large formats. I bout the highest features to a this slow response and I need more than three tabs open without a stall out, I hav 16GB and 1TB. M1. It should be very fast. The new mouse positions are too many and different. Taking me too much time.
View full review
ID
#2745332 Review #2745332 is a subjective opinion of poster.
Location
The Bronx, New York
New Reviewer

To get a refund and cancel everything that's been coming out of my bank account

Charges on my checking account 10 dollars and $.27 in March April and May so far in May its been two times May 10 and May 17 I dont know what this is for need to talk to Live operator and get this resolved
View full review
ID
#2556348 Review #2556348 is a subjective opinion of poster.
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Dre beats

Waiting to see Apple will be send used Dre Bests or new ones. Asking if Apple has already chargers without having used or new Beats
View full review
ID
#2548988 Review #2548988 is a subjective opinion of poster.
Location
Germantown, Tennessee
Loss
$2
Preferred solution
Deliver product or service ordered

Ticked

i had 100 and the new thing I cloud thing which not before took 48 cents off I should get money 100 worth all of the money I got for Christmas and before they did this I checked my money in the past and it would be all there but what I spent. Then I learned they'll this year take 15 dollars total from my iTunes Christmas money.

User's recommendation: think before you get anything.

View full review
ID
#2358025 Review #2358025 is a subjective opinion of poster.
Location
Surrey, British Columbia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Wrongly alleged water damage on I phone x to make me buy a new one

I owned an I phone x which within 20 months of ownership developed a purple vertical line and green hue on 1/3 left of the screen. Fully functional except for this visual issue Brought the phone to upper east side store in NYC on July 1st for repair. Was told it was water damage , not covered u dear quality warranty and the only option was to buy a new phone X for $539.00 +tax. I know For sure that the phone was never exposed to any water.It is either in my pocket or on my desk, was never taken to a beach or used under rain . I feel Apple is making this up to force me to buy a new phone. I refuse to do so and asked for my old phone back but now it has lost all the tactile functions.I can receive calls but not make them.Before I entrusted my phone to the Apple store, I still could get to my phone and other apps and use them. The issue started in April and because of Covid stores were closed. That is why I had to wait until July 1 to see a Genius Bar person. Really disgusted with the way Apple handled this.

User's recommendation: Do not trust Apple when they push to buy new instead of repair.

View full review
ID
#2034721 Review #2034721 is a subjective opinion of poster.
Product
Apple Iphone X Cell Phone
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Apple illegally locked Apple Watch.
Apple illegally locked Apple Watch.
I have a stainless 44mm Apple Watch Series 5 that was given to me by my mother-in-law, who died this December. To my knowledge, I am the only person who has ever owned this watch. Immediately following an upgrade from an iPhone 7 to a new iPhone SE2 purchased through...
View full review
View full review
ID
#2016078 Review #2016078 is a subjective opinion of poster.
Product
Apple Smartwatch
Pros
  • Excellent industrial design
Cons
  • Petty and officious company employees
Loss
$850
Preferred solution
Remove the lock or exchange the watch
New Reviewer

First Responder Covid Crisis

Cell phone only works using hands free speaker. Im a physician 24 h oncall stroke hospital and Covid response team in 5 other hospitals. Apple wont send me a replacement, unless I send my cell phone. In this scenario I would be without a cell phone for weeks!!! I can buy a new unit and they can sent it to my door step. But for support issues they can not.
View full review
ID
#1887522 Review #1887522 is a subjective opinion of poster.
Location
San Juan, San Juan Municipio
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Account disabled

Apple - Account disabled
Update by user May 13, 2020

Some time has now elapsed since initial problem and there has been no further communication from Apple and therefore no resolution. I have requested a copy of the internal review of this matter and Apple have studiously avoided my requests.

Original review posted by user Apr 13, 2020
Due to what I believe to be a system error I was double-charged for an automatic billing item through iTunes. As a result I queried the duplicate transaction and requested a refund. As a result Apple iTunes has disabled my account. Should we simply accept duplicate transactions to avoid having our account disabled? Account disabled means that you are completely shutoff through no fault of your own. Zero access. No iCloud backup, no app download, no app update, no AppleTV+, no Apple Music. Your commitment to Apple has been completely disrespected. If this wasnt so serious I would think someone was having a prank. No quick resolution.

User's recommendation: Contact Apple iTunes before you contact your bank OR make this unconscionable practice public.

View full review
ID
#1868252 Review #1868252 is a subjective opinion of poster.
Pros
  • Integration with other apple devices
Cons
  • Are inflexible and arrogant
Loss
$4
Preferred solution
Ability to use PayPal as advertised on their website

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article