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Verified Reviewer
2.8
Details
I owned an I phone x which within 20 months of ownership developed a purple vertical line and green hue on 1/3 left of the screen. Fully functional except for this visual issue Brought the phone to upper east side store in NYC on July 1st for repair. Was told it was...
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ID
#2034721 Review #2034721 is a subjective opinion of poster.
Product
Apple Iphone X Cell Phone
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
2.5
Details
Apple illegally locked Apple Watch.
Apple illegally locked Apple Watch.
I have a stainless 44mm Apple Watch Series 5 that was given to me by my mother-in-law, who died this December. To my knowledge, I am the only person who has ever owned this watch. Immediately following an upgrade from an iPhone 7 to a new iPhone SE2 purchased through...
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ID
#2016078 Review #2016078 is a subjective opinion of poster.
Product
Apple Smartwatch
Pros
  • Excellent industrial design
Cons
  • Petty and officious company employees
Loss
$850
Preferred solution
Remove the lock or exchange the watch

Apple - First Responder Covid Crisis

3.2
Details
Cell phone only works using hands free speaker. Im a physician 24 h oncall stroke hospital and Covid response team in 5 other hospitals. Apple wont send me a replacement, unless I send my cell phone. In this scenario I would be without a cell phone for weeks!!! I can buy a new unit and they can sent it to my door step. But for support issues they can not.
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ID
#1887522 Review #1887522 is a subjective opinion of poster.
Location
San Juan, San Juan Municipio
Preferred solution
Let the company propose a solution

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Verified Reviewer
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Apple - Account disabled

3.4
Details
Apple - Account disabled

Update by user May 13

Some time has now elapsed since initial problem and there has been no further communication from Apple and therefore no resolution. I have requested a copy of the internal review of this matter and Apple have studiously avoided my requests.

Original review posted by user Apr 13

Due to what I believe to be a system error I was double-charged for an automatic billing item through iTunes. As a result I queried the duplicate transaction and requested a refund. As a result Apple iTunes has disabled my account. Should we simply accept duplicate transactions to avoid having our account disabled? Account disabled means that you are completely shutoff through no fault of your own. Zero access. No iCloud backup, no app download, no app update, no AppleTV+, no Apple Music. Your commitment to Apple has been completely disrespected. If this wasnt so serious I would think someone was having a prank. No quick resolution.

User's recommendation: Contact Apple iTunes before you contact your bank OR make this unconscionable practice public.

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ID
#1868252 Review #1868252 is a subjective opinion of poster.
Pros
  • Integration with other apple devices
Cons
  • Are inflexible and arrogant
Loss
$4
Preferred solution
Ability to use PayPal as advertised on their website

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Apple - Gift cards depend on the store you buy from

2.7
Details
Both a new MacBook Pro +3000 euro on Black Friday receiving this lousy gift card of 200 euro which now turns out I can only spend on hardware and not on software which was actually my intention.
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ID
#1742545 Review #1742545 is a subjective opinion of poster.
Product
Apple Gift Card
Pros
  • Best in laptop
Cons
  • No longer innovative
Reason of review
Not as described/ advertised
Loss
$101
Preferred solution
possibility to use gift card company wide

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2.7
Details
Apple Customer Support has fallen off a cliff in recent years and my latest experience with Apple is all the proof I need to know. I have a 3 month old iPhone XS ($999) which was not working correctly. The face ID and touch screen was unreliable so I took it into...
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ID
#1657128 Review #1657128 is a subjective opinion of poster.
Location
San Antonio Northwest, Texas
Pros
  • Great products
Cons
  • No customer appreciation
Reason of review
Warranty issue
Loss
$1000
Preferred solution
Let the company propose a solution
2.7
Details

Update by user Jul 19, 2019

Received call from Apple rep who refunded the money spent on a replacement phone. I am satisfied that this issue was handled correctly.

Original review posted by user Jun 19, 2019

I purchased an Apple iPhone 8 in September 2017 and experience no major issues until last night (June 18, 2019). I was using my phone...
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Resolved
ID
#1563701 Review #1563701 is a subjective opinion of poster.
Location
San Jose, California
Product
Apple Iphone 8 Cell Phone
Cons
  • Defective product poor support
  • Customer service
Reason of review
Damaged or defective
Loss
$800
Preferred solution
Replacement of product
2.7
Details
I brought my iPhone 6 in the month of October 2017 from Aptronixs store in Vijayawada. All good for a few months and after that phone touch is to get stuck. I took the phone to the service center (Aptronixs) in Vijayawada in the month of September 2018. The Service...
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ID
#1486417 Review #1486417 is a subjective opinion of poster.
Product
Apple Iphone 6 Cell Phone
Cons
  • Misinformation given by employee
  • Nasty attitude of some of there employees
Reason of review
Poor customer service
Loss
$12500
Preferred solution
Let the company propose a solution

Apple - IPhone

2.6
Details
After years using android, I finally decided to buy an IPhone since my friends would always tell me how worth it was. I’m from Brazil, and buying an IPhone isn’t that cheap when compared to other countries, but I was ready to give it a shot. I bought the IPhone 8 back in June this year. At first I really liked it and was happy about it, but after the second month the only plug it has, which is used for both charging and plugging the headphones, started giving problems ( 2 freaking months) It stops charging and playing the song all the time until I unplug it and plug it again. I take really good care of my phone and it doesn’t have a single scratch. I paid a lot of money for something that worked properly for only two freaking months.
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ID
#1408148 Review #1408148 is a subjective opinion of poster.
Location
Taquara, Rio Grande Do Sul

Apple Products and Services Reviews

Product or Service Reviews
Iphone 8 Cell Phone  1.8 10
Tablet  1.4 19
Macbook Air Laptop  1.2 15
Headphones  1.3 9
Iphone 5s Cell Phone  1.3 20

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Latest Question

Iphone 6 shut off

Hi I have a iphone 6. It just went total dead. Will not turn on. I charge it. Still no luck. I took it to the apple store they said that they can't find what is the problem. DO You Think I Should put a new motherborad in it....

Apple Questions
2.6
Details
Apple - Madeoff ain't got nuthin on these guys.
I guess I'm only 85 years old so I've got a lot to learn. I've been thru four wars and been scammed by some really bad people so I thought by now I was pretty street smart. I thought companies like Apple Corp. were beyond corruption and abomination, well I guess I sure...
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ID
#1378655 Review #1378655 is a subjective opinion of poster.
Location
Boynton Beach, Florida
Pros
  • Good tech support but rarely used
Cons
  • Integrity
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund
3.1
Details
One week ago I got the new iPhone Xs and so far it's a cool, new device, but there is an issue with it. About five days in with my brand new iPhone, it became evident that my device was having issues connecting to WiFi properly. Upon arriving home, the device connects...
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ID
#1370276 Review #1370276 is a subjective opinion of poster.
Location
Troy, New York
Product
Apple Iphone Xs Cell Phone
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
3.3
Details
I have had 2 iMacs, an iPod, 2 iPads and 2 Apple TV boxes. I believe I am at the threshiold of never paying another dollar ever to Apple. I done with Apple forever? The battery on my 6S was near death: I could not get more than about 2 hours use just making basic calls...
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ID
#1233686 Review #1233686 is a subjective opinion of poster.
Location
Houston, Texas
Product
Apple Iphone 6s Cell Phone
Cons
  • Planned obsolescence
  • Tech support
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
2.5
Details
I am using my dead husband's IPhone, which I bought for him. Last Thursday or Friday someone *** inside Apple changed the rules and decided to insist users provide the Apple ID verification code. Immediately. In the past they asked a couple of times a day. Then...
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3 comments
Mekiah
#1557534

Hey! Great post, I have also face these problems in my Apple ID, I follow this option to secure Apple ID to make a request using the privacy contact form and select "Privacy Issues". I also try to apple id customer service regarding solution purpose but not get a response.

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ID
#938173 Review #938173 is a subjective opinion of poster.
Location
West Des Moines, Iowa
Service
Apple Customer Care
Cons
  • New security policy
Reason of review
changed 'security' policy which makes my cell phone useless
Loss
$5000
Preferred solution
Deliver product or service ordered

Apple - Iphone 6 Cell Phone Review

2.6
Details
Apple - Iphone 6 Cell Phone Review
If someone has bought a phone worth 45000 so he might not be thinking that it's color will vanish and here comes the big brand policies which say if the color is vanishing even under warrenty it does not cover warrenty it comes under cosmetics and now it looks like I have wasted my money bcoz I can't keep it out of cover ppl says is it fake one !!!!
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ID
#919593 Review #919593 is a subjective opinion of poster.
Location
Delhi, Delhi
Product
Apple Iphone 6 Cell Phone
Reason of review
Bad quality
2.5
Details
Apple - Now I know why they're making so much money
Apple - Now I know why they're making so much money

Update by user May 19, 2016

when a company considers a 5 year old product ready for the trash heap, it reflects on the quality of their current products. Apple is only interested in the latest (and most expensive) new thing.

Original review posted by user May 18, 2016

The tech's advice about repairing a 5-yr old iMac is "junk it". They...
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2 comments
Marland
#1167913

Apple as well as most other companies rate their hardware at just 1 year. You can opt for the extended service and support agreements which only extend the life support by just two additional years.

This is done as new technologies are created by various other companies to sell a new product. Think of this like a car, most car companies rate the product they are selling at only a base longevity 3 years or 36,000 miles, which ever comes first.

Now speaking after 3 years of a computer, I am really happy to see yours lasted 5 years (A lot of products don't make it past it's original intended 1 year mark and therefore are replaced). Which lasted 4 years more than what Apple originally thought it would be.

At your 5 year mark you should have been already in the market to purchase another computer or understand that your computer is obsolete. In no way is this Apple's fault.

Time to put on your big boy/girl pants and move on.

If you still feel like you need to complain and feel entitled to your overpaid product, contact Apple Customer Relations at 800-275-2273

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ID
#850109 Review #850109 is a subjective opinion of poster.
Location
Orlando, Florida
Service
Apple Computer Repair
Pros
  • Clean design
Cons
  • Durability of product over time
  • Poor quality
Reason of review
Bad quality
Loss
$3000
Preferred solution
integrity -- build a better mousetrap and then stand behind the mousetrap you build.