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2.7
Details
Apple Customer Support has fallen off a cliff in recent years and my latest experience with Apple is all the proof I need to know. I have a 3 month old iPhone XS ($999) which was not working correctly. The face ID and touch screen was unreliable so I took it into...
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Review
#1657128 Review #1657128 is a subjective opinion of poster.
Pros
  • Great products
Cons
  • No customer appreciation
Reason of review
Warranty issue
Loss
$1000
Preferred solution
Let the company propose a solution
Tags
  • Warranty Denied
2.6
Details
I've been trying to get Apple assistance with my password for days and even volunteered to go to the Apple location with my identification.....nothing they can do. This really sucks!
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1 comment
StridentElephantShrew578
#1743783

I have the same experience with my I phone disabled since aug 10th and was supposed to get a text to link on the 23 aug and never received the text and contacted support again support was able to get me to i tunes and download from i tunes help and could not reset my password ect. I have to wait to Sept 21 for security reasons

Review
#1631060 Review #1631060 is a subjective opinion of poster.
Product
Apple Account
Resolved
2.7
Details

Update by user Jul 19

Received call from Apple rep who refunded the money spent on a replacement phone. I am satisfied that this issue was handled correctly.

Original review posted by user Jun 19

I purchased an Apple iPhone 8 in September 2017 and experience no major issues until last night (June 18, 2019). I was using my phone...
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Review
#1563701 Review #1563701 is a subjective opinion of poster.
Product
Apple Iphone 8 Cell Phone
Cons
  • Customer service
  • Defective product poor support
Reason of review
Damaged or defective
Loss
$800
Preferred solution
Replacement of product
Tags
  • Overheating
  • Phone Customer Support
3.1
Details
I brought my iPhone 6 in the month of October 2017 from Aptronixs store in Vijayawada. All good for a few months and after that phone touch is to get stuck. I took the phone to the service center (Aptronixs) in Vijayawada in the month of September 2018. The Service...
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Review
#1486417 Review #1486417 is a subjective opinion of poster.
Product
Apple Iphone 6 Cell Phone
Cons
  • Nasty attitude of some of there employees
  • Misinformation given by employee
Reason of review
Poor customer service
Loss
$12500
Preferred solution
Let the company propose a solution
Tags
  • App Support

Apple in Chester, Pennsylvania - Terrible customer service

2.5
Details
When we arrived in time for our 5:10 appointment to replace our iPhone batteries, we were told that they couldn't actually do any of the work that day (they couldn't even replace one of the three batteries) and we would need to reschedule. They said it takes longer than an hour to replace a battery (what kind of design is that?) and they close at 6:00 today. So they knew when the appointment was made that they wouldn't be able to do the work, causing us to drive nearly an hour each way for nothing.
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Review
#1437829 Review #1437829 is a subjective opinion of poster.
Product
Apple Iphone 7 Cell Phone
Cons
  • Customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
2.5
Details
I purchased an IPhone 7 model 1778! I paid 756 for the phone shortly after they came out. We purchased two phones on the same day, One has been okish considering Apple intentionally messed up the battery and operating system on older devices. My phone however has been...
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Review
#1413384 Review #1413384 is a subjective opinion of poster.
Product
Apple Iphone 7 Cell Phone
Reason of review
Damaged or defective
2.6
Details
After years using android, I finally decided to buy an IPhone since my friends would always tell me how worth it was. I’m from Brazil, and buying an IPhone isn’t that cheap when compared to other countries, but I was ready to give it a shot. I bought the IPhone 8 back...
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Review
#1408148 Review #1408148 is a subjective opinion of poster.

Apple in Buford, Georgia - IPhone xr screen protector

2.6
Details
My daughter just purchased an iPhone xr from Apple she paid $40.00 to have them install a screen protector. They use a machine less than a week later the screen protector cracked without any pressure on the phone. Apple said NOT OUR PROBLEM contact Belkin who conveniently does not have inventory to replace because all their inventory is in Apple stores. What a crock DO NOT pay Apple $40.00 they don’t care or back what they sell
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Review
#1396514 Review #1396514 is a subjective opinion of poster.
2.5
Details
Apple - Madeoff ain't got nuthin on these guys.
I guess I'm only 85 years old so I've got a lot to learn. I've been thru four wars and been scammed by some really bad people so I thought by now I was pretty street smart. I thought companies like Apple Corp. were beyond corruption and abomination, well I guess I sure...
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Review
#1378655 Review #1378655 is a subjective opinion of poster.
Pros
  • Good tech support but rarely used
Cons
  • Integrity
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund

Contact Apple Customer Service

Mailing Address:
Apple Inc.
1 Infinite Loop
Cupertino, California 95014
United States
Phone:
(800) 676-2775
All Apple Contacts

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3.3
Details
One week ago I got the new iPhone Xs and so far it's a cool, new device, but there is an issue with it. About five days in with my brand new iPhone, it became evident that my device was having issues connecting to WiFi properly. Upon arriving home, the device connects...
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Review
#1370276 Review #1370276 is a subjective opinion of poster.
Product
Apple Iphone Xs Cell Phone
Reason of review
Bad quality
Preferred solution
Let the company propose a solution