Apple Reviews

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Dispute charges

Two charges have been charged to my debit card for two or three months. Ive called before a couple months ago, I was told their are no contracts I have with Apple. I need to be told what these two charges are for. 8.52. And 9.99. I would appreciate a refund for may and June at least. Your prompt attention to this matter is top priority. Thank you M.Gillette
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ID
#2721491 Review #2721491 is a subjective opinion of poster.
Loss
$37
Preferred solution
Full refund

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New Reviewer

They keep charging my account and I do t know why

Customer service did a great job helping me out was really starting to stress about the issue and she was really patient and I think we have resolved the situation

User's recommendation: Most definitely helpful.

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ID
#2707222 Review #2707222 is a subjective opinion of poster.
Location
Albany, Georgia

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Verified Reviewer
New Reviewer

RUDE!!!!

Went in to buy an Apple Watch in a predominantly white area me a Latina went to get signed in, the girl (white) let me know she would be right with me finished with the customer and went on to help a (white) man and then when I said hey you skipped me in a joking manner she dryling replied with sorry and then told me I wasnt going to get helped and I should just come back another day. The experience was such a big turn off I have been a loyal customer but if this is how you treat people Ill take my money elsewhere.

User's recommendation: Don’t bother with the Apple store.

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ID
#2678332 Review #2678332 is a subjective opinion of poster.
Preferred solution
The location to be aware of the situation. And a price reduction

Amount of 39.30 on my a charge unaware of account unaware of

Payment will be refund to my account in 30 days great customer service it was very nice and pleasant

User's recommendation: Call was great.

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ID
#2664815 Review #2664815 is a subjective opinion of poster.
Location
Rockford, Illinois

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Verified Reviewer
Advanced Reviewer

Being mislead and lied to

I called in to report that the same hackers/scammers that have hacked my device and have many scam sites and apps are the same people all over Apples' bounty program hundreds of times and was told that discovery does warrant compensation and when I called in to report it a rep made a 5k bet that he lost might I add then proceeded to call me a liar and scream at me. I waited a month and a half to find out that Apple doesnt care about the bounty issue and if I knew that I wouldnt have wasted my time. Im extremely Let down and I have absolutely no faith in this world anymore.
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ID
#2605728 Review #2605728 is a subjective opinion of poster.
Service
Apple Customer Care
Cons
  • Lack of accountability
  • Planned obsolescence
  • Lack of customer support
Preferred solution
The 5k that the rep bet me and lost as well as compensation for false pretense and misleading me for a month and a half.

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Verified Reviewer
New Reviewer

AirPod pros are too loud on phone calls

AirPod pros are too loud on phone calls. Even at the lowest volume setting, sometimes on a conference call other peoples voices hurt my ears. And you cannot turn the volume down low enough to make it comfortable. Thats ridiculous. There are lots of complaints on Apples website but no resolution offered. They have some articles that dont actually help you.

User's recommendation: Do not buy the Apple AirPods Pro.

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ID
#2341667 Review #2341667 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
Product
Apple Headphones
Preferred solution
Let the company propose a solution
New Reviewer

Mobile issue

This my mobile phone charger hadaptar problem and mike problem and battery this is problem and service plz accepted
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ID
#2230488 Review #2230488 is a subjective opinion of poster.
Product
Apple Iphone 6s Cell Phone
Preferred solution
Full refund

About 2 months trying to change password!!!! I can't download app for my taxes!!!!

My complaint is not getting a problem resolved in a timely manner!!!!
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ID
#2047735 Review #2047735 is a subjective opinion of poster.
New Reviewer

36 months , of rebooting, reinstalling,Os and IOS on 7 iPhone SE’s, An 8, an X , 5 Xs ‘s, 3 Mac mini’s, and numerous external backup drives and numerous networking devices and back up drives.

iPhone and iPad keep defaulting to factory settings and constant verification of my AID and passwords. Continues reinstall of os and iOS as the fix to problems.litteraly every 4 weeks on each device. Old photos appear out of no wear that have been deleted or never saved. Support constantly asks to verify the same issues when its been explained a 100 times. Im aloud 5 devices with 1 ID to play music yet it constantly tells me to upgrade to family or turns off if Im not sitting in front of my screen. Constantly has issues with sound being distorted on one day then plays good on another. Then it Tells me I cant play music saved or it needs to be down loaded again , and then my pay methods need to be verified a 100 times or Apple Pay is not set and the settings change as it pleases.

User's recommendation: Don’t buy this junk with hidden conditions and constant issues.

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ID
#1920179 Review #1920179 is a subjective opinion of poster.
Loss
$20
Preferred solution
Let the company propose a solution
New Reviewer

Apple Pencil and iPhone SE - ouchy wouchy my *** is grouchy

so I put the apple pencil up my *** and now it DOESN'T WORK. why would you make a product that isn't *** proof? so then I tried to take a picture of it with my iPhone SE but I dropped it in the toilet and now it DOESN'T WORK. why would you make a product that isn't toilet proof? so then I tried to grab my phone out of the toilet but I realized I'm allergic to toilet water so I burned my hand and now it DOESN'T WORK. why isn't my hand toilet water proof? anyways, I love apple and I can't wait to drop my iPhone 11 in the toilet.
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ID
#1682183 Review #1682183 is a subjective opinion of poster.
Pros
  • Laptop
Cons
  • Misleading ads
Reason of review
my butt hurts
Loss
$1
Preferred solution
ointment
New Reviewer

Theft

Was meeting guy off site letgo .he stole my cell Iphone..can he be located?,This happened yesterday..went by the name Tyjuan Jones. Thanks Judy Corley
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ID
#1405148 Review #1405148 is a subjective opinion of poster.
Location
Nashville, Tennessee
Product
Apple Iphone 6s Cell Phone
New Reviewer

Upgrade

Mandatory upgrade on apple iPhone, and it crashes my aol email. Was working fine before the upgrade. Causes total chaos with my work, personal email, everything. Thank you so much for making me spend my time trying to fix your problem, Apple. I am writing more words because I am required to by Pissed Consumer. I have no idea why there is a minimum word requirement but I am trying to accommodate what seems to be a ridiculous, and questionable requirement. Does any one else feel this way? I do. Quite frankly, I am now finding it hard to come up with additional information, or words, for that matter, to meet this minimum word requirement established by pissed consumer. I hope I now have done so, so that I can stop typing.
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ID
#1381742 Review #1381742 is a subjective opinion of poster.
Location
Kansas City, Missouri
Service
Apple Cell Phone Software Upgrade
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
New Reviewer

Had a very bad experience with iMac

I like to use gadgets of Apple and one month ago I bought iMac and from the very first day it was having a problem with the touch even after sending it to the service center nothing good happened, it just worked properly for 2 to 3 days.... Now I don't even know where I have thrown away my iMac but it's a shame that such great brands are making such mistakes while making their gadgets...... I will like to request to the brand as I am a freaking fan of this brand so the should respect the feelings of their customers and work on their gadgets properly........ it will be better for them and for the customers too.
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ID
#1157885 Review #1157885 is a subjective opinion of poster.
Product
Apple Macbook Pro Laptop
Pros
  • Ipod
Reason of review
Poor customer service
New Reviewer

Bad experience with Apple Store customer service

I'm currently having a problem with my 2007 iMac. It shuts down after a few minutes of having it on and some days it won't turn on at all. I went to the Apple store and explained exactly this and even mentioned that it's a 2007 iMac. The girl said for me to book an appointment with the genius bar so that they can have a look at it. I booked the appointment a few weeks later and brought it in. When I was finally able to get some help, I explained everything that was wrong with it. He told me a list of other places that I could take it to to have it fixed. He didn't even have a look at it or try turning it on or anything. It's as if he wasn't interested in helping me and wanted me out of there so that he can move on to the next customer. He asked if I wanted someone to help me with it and I said yes thinking that someone could have a look at it. Another employee comes by saying they were told that I needed help bringing it back to my car... Not what I wanted at all. I knew going into it that it's an old computer and there might not be much that can be done, but I thought they would at least have a look at it. Even the girl I spoke to initially told me to bring it in to have it looked at! I would have never made the appointment to come in if I knew they would just tell me to go somewhere else. It's disappointing after being an Apple customer for so many years.
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ID
#1156967 Review #1156967 is a subjective opinion of poster.
Location
Calgary, Alberta
Product
Apple Mac Pro Desktop Computer
Pros
  • Products are great
Cons
  • Not happy with service
  • Could have been more help
  • No customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Getting Charged for Monthly Music

I wrote before to be discontinued from your monthly charges for music!! I signed up for the 3 month free trial a long tome ago and have been billed monthly ever since. Please stop this service, I do not want it. It would be nice to get reimbursed as well. I am sure this is a great service for other people, but it is not for me. If anyone would be able to help me out I would appreciate it. Again I have tried contacting the company before, with no success, please would someone respond to this enquiry this time. I would really appreciate it. Thank-You Very Much. Robert W. Adams
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ID
#1124350 Review #1124350 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$150
Preferred solution
Let the company propose a solution

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