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Verified Reviewer

Bad support

1.1
Details
I purchased Pdfelement, a perpetual license, from wondershare, on Apple Store, without a free trial version. The software is really bad and do not have the basic functions necessary for a pdf editor, like, renumber the pages, change the data content on file, etc. To me, seem that have a very strong advertisement on media to uprate the Wondershare software's. Two days after I had buyed I request a refund. I was very unhappy with pdfelement. After three weeks discussing with Apple and and WodersWodershare I realized that Apple leave alone and said that I would talk with Apple and Apple leave me alone too and said that I would talk with Wondershare. Do not waste your money with Apple software! Do not buy on Apple Store.

User's recommendation: Do not buy on Apple Store, buy outside with developer directly.

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ID
#2176211 Review #2176211 is a subjective opinion of poster.
Service
Apple Software Upgrade
Cons
  • Worst customer service
Loss
$100
Preferred solution
Full refund

Incorrect charge

Apple - Incorrect charge
Apple - Incorrect charge
Way too many charges to my account .i need my money back over 90$ I only ordered starzs
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ID
#2175282 Review #2175282 is a subjective opinion of poster.
Location
Fremont, California
Loss
$100
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible customer service and business practices!

1.9
Details
I’m very disappointed and upset! ! I was supposed to have a laptop by September 16 that I needed for school and my affirm payment did not go through after it showed in process for over a week with a delivery date of Sept 14-16. I called Apple.com and after staying on the phone for hours and getting transferred several times I was finally informed you guys would not let me you use two separate payments which is ridiculous! I only owed $166 more, which I would have paid by debit because my affirm loan amount was only $800. Then the representative stated that I could pay the remaining balance with one card and had six days to do so but when I went to do that she had instead she freaking canceled the orders. I’m furious! And then you charged me $176 for Apple AirPods that were supposed to be free. The rep said I could send back the AirPods but I sold them for a little of nothing because I already had a pair. So now I’m out that $176 that they charged to affirm. You cleared payment for those but wouldn’t clear my payment for the MacBook Air!! Horrible service!!!! I’m totally screwed because of this, since I needed the laptop by September 16, which was when it was promised! I have lost money, time, and now I’m screwed because I have no laptop!! Thanks Apple!!

User's recommendation: Stay away from Apple.com!! Horrible customer service and business practices!

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1 comment
Anonymous
#1969659

poor service stay on hold get a rep. than put on hold.

i toold the tech i in take care of my elderly mom, didnt care! poor quality products andd service, 1 phone over priced. screen cracks!

should not need $ 15.00 a month insurance for a 1100.00 phone. it should work!

ID
#2167433 Review #2167433 is a subjective opinion of poster.
Service
Apple Customer Care
Pros
  • Nice products
Cons
  • Poor business practices and ethics
  • Lack of knowledge
  • Horrible customer service
Loss
$176
Preferred solution
Let the company propose a solution

Update

Overcharged for a bill then refunded

User's recommendation: Call USAA.

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ID
#2151338 Review #2151338 is a subjective opinion of poster.
Loss
$99
Preferred solution
Was verified and refunded

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I purchased apple care plus for my ipad pro and apple wont replace

1.0
Details
my iPad pro had a defective battery so the apple store said they Dwould relace the iPad , but the store was out of them. later a fedx empty package came so i put the old one in the box to apple. Then I get a notice its a trade. Total lie on woodland mall apple store in Grand Rapids,MI I call apple support and they literally said to bad. dam insurance is another lie. My advice never get done purchase apple care the apple care!!!

User's recommendation: dont get apple care it is a scam.

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ID
#2136461 Review #2136461 is a subjective opinion of poster.
Loss
$1
Preferred solution
Full refund

Lousy lousy programming

1.0
Details
Go to store. Said am in the hospital , refers to useless info
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ID
#2135363 Review #2135363 is a subjective opinion of poster.
Service
Apple Software Upgrade
Pros
  • Design
Cons
  • Government needs to regulate encryption
Preferred solution
Let the company propose a solution

Problem STILL not resolved

1.9
Details
Apple - Problem STILL not resolved
Apple did not want to answer me, and they did not want to replace my faulty iPhone 11 Pro Max.
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ID
#2134058 Review #2134058 is a subjective opinion of poster.
Location
Sandton, Gauteng
Product
Apple Cell Phone
Pros
  • Name is simple
Cons
  • Poor quality
  • Customer service
Loss
$1000
Preferred solution
Deliver product or service ordered

I am disappointed with the quality of their products!!

1.5
Details
AngryA few weeks ago I ordered an iPhone 11 Pro Max(512 GB, Midnight Green) and it took such a long time to arrive!! And on top of that they got my order wrong and I received a normal silver iPhone 11!! I last powered it on last night and it still shows the Apple logo! Angry I am very disappointed with the quality of their products I ended up giving that phone away for free.

User's recommendation: If you want a well-functioning phone then this is not the phone for you.

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ID
#2134032 Review #2134032 is a subjective opinion of poster.
Location
Sandton, Gauteng
Pros
  • Have a cool website
Cons
  • Defective product poor support
Loss
$1000
Preferred solution
Deliver product or service ordered

Poor service and incorrect charges

1.0
Details
I never intended to pay for something I dont enjoy or know there was an immediate charge without my consent
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ID
#2129341 Review #2129341 is a subjective opinion of poster.
Location
Brooklyn, New York

Indulgence of Company to Prepare for Epidemics

After contacting several specialists at the customer service support center and trying to escalate the problem too corporate to get the problem many people are having continuously and no solution found since it is not being addressed appropriately to upper management. I looked up the number for corporate and the ladies at the receptionists don't get you communicated with the executives to help find a solution instead the only offered help is providing you an address that it. If the problem keeps on arising and more people getting affected by it then the corporate should help to find a solution instead of giving to options, but in reality, there is only that other option that requires you to wait. The quality of customer support is not shown, but instead, apple is demonstrating that they are just there for the money instead to help out the consumer that is there to help out the company by buying from them their products.

User's recommendation: Try to avoid buying apple products that way you are not spending a lot for an item that stops working after 1 year of use after installing the latest software!

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ID
#2123339 Review #2123339 is a subjective opinion of poster.
Product
Apple Cell Phone

Lied to

1.0
Details
I was told to go to an Apple store and get my phone replace under warranty. Instead Apple flagged it to be repaired, wasted 3 hours of my day, its be over a week with no phone, no way to contact my customers, and still no phone. I could of mailed it in and not wasted my time driving to the store, customer service doesnt care, they obviously arent going to make it right, hopefully I get my phone back. I have over 8 Apple products and the only reason I switched to an iPhone is to FaceTime my children. I really wish I had my HTC ANDROID BACK, and ill never buy Apple products again for making this a big hassle. I warrantied an IPhone 8 Plus once with zero problems, now its a problem, just give me a working phone!

User's recommendation: Do not count on having a phone that works.

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ID
#2113449 Review #2113449 is a subjective opinion of poster.
Service
Apple Repair
Cons
  • Warranty service not worth crap
Preferred solution
Let the company propose a solution
1.3
Details
My iphone8 screen broken when I was on holidays in TR. unfortunately authorized service denied repairing my screen due to Turkish regulation (I live in NL so foreigner device has to be registered first to get service). I called Global Apple Support to ask solution,...
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1 comment
Tolga K
#1923121

I made an appointment to replace the screen in the apple store, they offer me to replace the screen for 150euro. but I have already paid for a fake screen according to their advice, also I have spent hours during months to get a solution from them. definitely I am a pissed consumer.

ID
#2102048 Review #2102048 is a subjective opinion of poster.
Product
Apple Iphone 8 Cell Phone
Loss
$600
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Icloud locked out

1.0
Details
spent days with customer service over for forgotten icloud password...ipad still locked....the worst customer service i have ever run into....never never never buy an apple product.....

User's recommendation: never buy apple products.

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ID
#2090525 Review #2090525 is a subjective opinion of poster.
Product
Apple Tablet
Pros
  • Name is simple
Cons
  • Run around
Preferred solution
unlock my ipad

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can’t reset eligibility after 3 weeks after returning iPhi e

2.3
Details
I purchased an SE iPhone online with Apple and allowed them to contact my carrier (Verizon) for the phone upgrade. Verizon could not activate the phone because of an issue with the Apple server. I returned the phone and got my refund, but the Apple order is still pending with Verizon so I cant upgrade my phone directly with Verizon. 3 weeks later and nobody at Apple know how to kill their order so I can have my phone line back in my control. Doesnt sound legal, I wonder what the FCC would think of it.

User's recommendation: Buy your phones directly with your carriers.

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ID
#2066845 Review #2066845 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Still unresolved

1.5
Details
Apple - Still unresolved
June 5 I sent my phone in and paid 307$ to have the screen repaired or replaced. They had no problem doing that . June 18th I get an email stating its finished and back. With overnight shipping. I get a door note from fed ex stating I have a package at their offfice. When I called the package doesnt exist. So a customer support agent and I call fed ex and the open a case on it Hmmm ok, that Saturday at 831 pm. I get an notification from them saying its been scanned back into their facility that was a Saturday after they closed and theyre closed on Sunday. So I have to wait until Monday, I was supposed to leave for a funeral that evening. It had overnight shipping and this started on the 5th And I cant fly without the phone bc everything is paperless and you have to get your ticket scanned now, so I miss the flight, go Monday the 22 up the package. Its empty, I immediately call Apple, and Ive been trying to resolve this issue with them ever since. Then they want to close the case bc the box was confirmed delivered. Yes! I got the box. And thats it, just a box! And fed ex took until the 25th to even try and return the phone call back, days after the case even started. Now, Theyre not calling me back, like Ive been told every time they would. they havent refunded the amount I paid to have my screen fixed, they havent done anything!!! I paid for the 307$ upfront, mailed my phone back in their Payed postage box that they sent and they had no problem taking a payment from me. Ive had An iPhone since iPhone 2. Ive held stock in Apple for the past 6 years, Ive always had iPods, MacBooks, Apple TV, apple everything. And they are acting like a loyal customer means absolutely nothing to them, over a phone I paid cash for to begin with. Ive been with them for a decade and this is the way they treat the people thats been with them. I would absolutely love to stay with Apple, everything in my house is Apple or hooked up to it in someway. But, after this incident, after all this time and their unwillingness to work with someone, I believe Ive lost faith. Im not even asking for a handout or anything special. All Im asking for is what I purchased initially, my phone. Fixed. My having to stay that weekend so I could pick up my phone on the 22nd and having to miss my grandfathers funeral was priceless, something they cant replace. That could have just been a shipping issue and Im willing to accept that. But theyre not willing to fix this issue at all. I never received my phone back or the product I paid for. I have wasted well over a dozen hours being left on hold and explaining this situation to everyone and yet they still remain ignorant to the people that don’t matter to them. Loyal customers

User's recommendation: Go Samsung, it’s a more capable device to begin with. And Apple doesn’t care who you are or how long you’ve been them, even if they’ve made a mistake somewhere, they are still unwilling to fix the problem, or refund it, or even credit it for another device.

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1 comment
Anonymous
#1916693

My sentiments exactly. I have been a loyal customer for over 10 years and have brought my family onboard.

iPhones, iPods, iPads, Mac book pros, Apple TV, you name it... we have it.

Apple refused to help me with a known defective product unless I paid for the repair. I’m so disappointed!!!!!

ID
#2054188 Review #2054188 is a subjective opinion of poster.
Pros
  • Old apple days
  • Design
  • First apple computer
Cons
  • Being shuffled off and being hung up on and not being helped
  • Lack of accountability
Loss
$1206
Preferred solution
Let the company propose a solution