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Horrible Apple support

1.0
New MacBook Air screen cracked for no apparent reason and Apple ignores it and will not support it. Contacted support and all the way to ceo/coo and no accountability. Yet Tim Cook can invest trillions recently to kiss up to China for more business but cant assist the little guy back home with a technical product problem. Thats where you see cracks in the *** long term.

User's recommendation: Stay away from Apple producrs.

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2 comments
#2106954

How long did you have it? Was it still under warranty?

Although screens may not be covered.

It cracked for no reason? Doesn't seem likely in their minds.

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#2107109
@PissedConsumer2106954

Approx 90 days. They claim that the user caused the crack.

Of course! No surprise there

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ID
#3152123 Review #3152123 is a subjective opinion of poster.
Product
Apple Macbook Pro Laptop
Cons
  • Horrible company accountability and customer support
Loss
$800
Preferred solution
Price reduction
New Reviewer

I problem with resetting the home page

My phone thinks Im transferring data to a new phone. I am not. I thought I was just refreshing my home screen. I had lost my icon for settings and I was trying to get it back. No Ive got a message on the phone that says iCloud portion of my phone will only be available for 29 more days so I just want to be able to get rid of that message and keep the phone the way it is right now thanks. I
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ID
#3150517 Review #3150517 is a subjective opinion of poster.
Location
Columbus, Ohio
Preferred solution
Let the company propose a solution

About a debit card I need to remove out of my phone it won't let me remove it I have a IPhone 6s Plus
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1 comment
#2106968

Amazon did that to me as you must have a credit card on file to have an account. Everytime I tried to cancel my credit card, they would not let me.

It would pop back up! It was difficult to cancel Amazon.. I found that Synchrony Bank handles the credit cards. So I cancelled Amazon but they kept my credit card activated in case I needed to buy from Amazon later.

I had to freeze my card and request a new card with different numbers. That way I didn't have to worry about them holding my card. Within 7 days my card with the new number came in. Freezing a card is the same as locking it.

It would be denied if they tried to mess me up by charging me for no reason.

Double charging is the norm for Amazon. I know this is about Apple (I have an iPhone) but you may need to freeze or lock the card immediately and get a new card with a different number.

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ID
#3146851 Review #3146851 is a subjective opinion of poster.
Location
Schenectady, New York
New Reviewer

Duplicate product manufacturer in India

Dear team duplicate product manufacturer in India and have evidence so I request to you please strictly action
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ID
#3146731 Review #3146731 is a subjective opinion of poster.
Location
Bhopal, Madhya Pradesh
New Reviewer

1.0
Never got a call. Thumbs down. Need help with a charge on my credit card, from Apple. Please email me back at field_alexandra2012@***.com
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1 comment
#2106971

Lock or freeze your card immediately and file a dispute with your CC company for this charge. I also had to get a new card with a different number.

That way you know they can't charge the card any further. It would be denied. File a dispute with CC company regarding the charge and let the CC company deal with them. Get as much evidence as you can.

Very important.

I got my money back but they used the 90 days to go by before I got my refund. 90 days is a law you have to give them and they took the 90 days by not responding to my card company so they put the money back in my account.

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ID
#3138760 Review #3138760 is a subjective opinion of poster.
Location
Reno, Nevada
Preferred solution
Let the company propose a solution
New Reviewer

Forgot my icloud password on my phone....my was in my packet and the number keep pressing off on the phone and shout down whan i try to reopen it i fot my apple password the reason for that i used the

My was in my packet and the number keep going off and cause my phone to lack dowm on mi I forgot my icloud password the reason fot is because i use the face? ID all the time to open all my app on the phone
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ID
#3138733 Review #3138733 is a subjective opinion of poster.
Location
Kingston, Kingston
Pros
  • I liked phone before it quite working properly
  • Are nice
Cons
  • New security policy
  • Are inflexible and arrogant
Preferred solution
A new icloud password that use my iphone again thank u for ur time

Ipad locked

4.3
The person I talked to was very helpful and polite. We didn't get it resolved yet but she gave me a case number and somethings to check then call back with my case number. Hopefully then we'll be able to resolve the issue.
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#3133696 Review #3133696 is a subjective opinion of poster.
Location
Peoria, Arizona

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Verified Reviewer New Reviewer

They bailed me out by repeating that they couldn't find a solution to the problem with my phone

1.0
Telefonum İphone 7 Plus ve kamerasının bazen açılıp bazen kapanması sebebiyle, Apple KVK, Apple yetkili servis ve Apple kuruluş merkezine gittim. randevum olmasına rağmen, telefonumun yurtdışı cihazı olduğu için ilgilenemeyeceklerini, bu riski alamayacaklarını söylediler. Sürekli telefonda birileriyle görüştürdüler ve karşı taraf, papağan gibi aynı şeyleri tekrarlayıp durdu. Neredeyse 1 aydır telefonumun arıza sebebini öğrenmek için oradan oraya yönlendiriliyorum. Hiçbir şekilde Apple Zorlu Center ve diğer şirketlerde ki yardımcılardan memnun kalmadım. hizmetlerini dahi bilgili şekilde yapamıyorlar. Birden fazla yere bu şikayette bulundum ve bulunmaya da devam edeceğim. Mağdur olan ben olmayacağım.
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ID
#3133574 Review #3133574 is a subjective opinion of poster.
Pros
  • Null
Preferred solution
Let the company propose a solution

Wrong pasword

Worng pasword and now every call going throw to two phone same time.i don't know what happened THANK YOU
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ID
#3131837 Review #3131837 is a subjective opinion of poster.
Location
Notting Hill Gate, England
New Reviewer

Because of activity on my credit card I’m locked out of the App Store! I did receive a new credit card!

Im locked out of the App Store because of fraudlant activety! Ive received my new credit card and added to my account! Please unlock my card!
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1 comment
#2106975

Don't wait for them to unlock it. Lock it yourself with the credit card company.

Hopefully you got a different number!

No more worries. Attempts to use the original card would be denied.

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ID
#3131244 Review #3131244 is a subjective opinion of poster.
Location
Kaplan, Louisiana
New Reviewer

Phone doesn’t work

I entered my passcode and my phone would not unlock. Same old password No reason for the phone to not unlock
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1 comment
#2106992

There is an option in settings to turn off passcode so you only use your fingerprint. Maybe you accidentally turned passcode off?

Happened to me. I got my passcode back.

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ID
#3127450 Review #3127450 is a subjective opinion of poster.
Location
Ocean Springs, Mississippi

Hacked

1.0
I need my money returned to my account ASAP. Case number 101559****11. Been two weeks and $606.28 has not been returned. I am fixing to be delinquent on my monthly bills. Apple sucks and I am doing away with everything apple. We are short one income for health reasons and I cant pay my bills, much less have Christmas.
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ID
#3125123 Review #3125123 is a subjective opinion of poster.
Location
Portal, Georgia

Debit card ***

1.0
I still have not had my money returned to my account. Been two weeks and $606.28 not returned to my account. My husbands card hacked. Case number 101559****11. My husband has not had a paycheck in four weeks and back surgery is 12/27/2021. No income from him. Cant pay my first of month bills because of this. I have contacted my attorney. Need my money returned ASAP. This has been stressful for me as it is Christmas and I have no money for Christmas for my children and grandchildren. Return my money.

User's recommendation: Do away with apple.

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ID
#3125093 Review #3125093 is a subjective opinion of poster.
Location
Portal, Georgia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

1.0
We have been loyal customers of Apple and have spent thousands of dollars on their products. Early in the year we purchased a MacBook Air for my daughter for her first job. Within a couple months it malfunctioned. I was directed to Apple advisors that stated it would...
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ID
#3122425 Review #3122425 is a subjective opinion of poster.
Cons
  • Glitchy
Loss
$850
Preferred solution
Price reduction
New Reviewer

Needs to change my phone number on my iCloud account

I needs to change my number on my iCloud account but I have an issue with that I need that to be fix as soon is possible please
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ID
#3121867 Review #3121867 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida