Apple
Reviews and Complaints
Waynesville, Georgia
My apple Acount has been lock actadentu
I mashed block my account by mistake now my apple Acount now I cant use my email or any iam just trying to to get it in blocked will you un lock it for me me I tryed ever thing I really need my email I need my apple Acount to be unlocked thank you
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Verified Reviewer |
London, England
Please for the past few weeks I have been trying to create my first apple accounts and each time I get to the last option, apple will say that my account cannot be created at this time.
Please apple should me let me create my apple accounts to access my Apple Store and others app in my iPhone.
User's recommendation: I will like to say a very big thanks to my future customers
Tel Aviv, Tel Aviv
Phone fixing
The screen is not working and advice to call apple support and not calling this phone the other phone should be fix
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Verified ReviewerMacBook Pro M2 MULTIPLE PROBLEMS NO RESOLTION
I have had several issues most annoying. My MacBook Pro M2 out of the two MacBook M2's I having an issue with Find My, sudden disconnection of my wifi connection then computer freezes and shuts down.
Apple engineers have been working on the Find My issue for over 2 months.
VERY slow and frustrating as I have had to stop working to send reports etc.
Not happy with the MacBook's performance.
- Helpful agents friendly and want to see a resolution
- Time its taking to fix this issue whats going on
Preferred solution: the issue fixed in a timely manner. No one seems to have an answer and now my tier 2 agent is moving to another department and I now have to restart the whole incident issue over again. UGH>
User's recommendation: be patient
Lusaka, Lusaka
Did not receive feedback
My refund was approved on the 8th of march but the money has not reflected in my account. I called my bank they said apple has not sent the money yet
Warwick, Rhode Island
Apple Music working wrong
My Apple Music keeps saying more than one device is trying to play music but there isnt anyone else that has my account but me I change my password in case deleted the app sign back in and it still keeps popping up the same thing over and over again
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Verified Reviewer |
Norway, Maine
Concealation of old passcode and phone number
Hello sir, I would like to conceal the old passcode and the phone number used to setup my iphone,MEiD 352846****7758 SN :Ff2LD82SAN70D,IMEI: 352846****77588,ICCID:8923 40** **59 0528 ****.heersmy email address: abolajijacob7@***.com, phone number:0916665****.please kindly assist me with immediate effect. thanks for your consideration.
User's recommendation: satisfactory and excellent
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerACTIVATION LOCK is a security feature on newer Macs. It gets triggered if you attempt to Startup from a peripheral hard drive. Locks you out. Apple is the only entity that has the firmware code app
APPLE has refused multiple requests to remedy the situation citing possible violation wrt possession of the machine. No law enforcement has inquired, nor have any complaints been received by APPLE. It has failed in their part of the transaction - - ALSO KNOWN AS BREACH OF CONTRACT AND THEFT OF SERVICES from a legitimate customer.
So now, I have an expensive doorstop on my desk. Apple offered and searched their records for the purchase made in 2000 but even they have been unable to produce the receipt for purchase of their product, which was bought directly from them. I do have an AMEX statement which shows the exact amount of the purchase from the Apple Store online. It's not good enough.
I believe Apple should offer some due process on the matter and waive the policy in this case. Granted, I don't have the receipt. I never did because I bought it online so the Apple receipt should have been emailed to me, but it never was. This was verified by both myself and Apple.
The Apple responsibility in the transaction is to be able to verify my purchase as legitimate.
Mine is to provide what should be proof of purchase and create a substantially reasonable doubt that the policy should apply on a non-precedent and confidential basis. Yes, I am pissed off.
- Easy to work on
- Customer service is either apathetic or powerless
Preferred solution: Firmare code to unlock the computer, or full cash compensation for the purchase (about $1500)
San Francisco, California
Unable to open my U.S. Bank mobile
US Bank asked me to send an update on my US Bank mobile via my iPhone. I went into apps and tried to open up the U.S.
Bank mobile it says nothing.
I talked to frontier and said they could not do anything. It was Apple that needed to address the issue so Im asking if you can help me please.
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Verified Reviewer |
Lynchburg, Virginia
Bad service
Workers standing around not helping not enough service staff !!!!!!!!!-!-!!-!!-!!-!!-!-!!-!-!-!-!!!!-!-!!-!-!-!!!-!-!-!-!!-!-!-!-!!-!-!-!!-!-!-!-!-!!!!-!-!-!!-!-!-!-!!-!-!
User's recommendation: Never
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Verified ReviewerLocked out
BS terrible service with apple - never again will I buy or own an a product that locks you out of your devices for 5 days - this is crazy I have the exact same credit card with a new code and it will not let me edit itlast iPhone and IPad I will ever own - this 5 day thing is insane - give people a live human to talk to - very *** and terrible experience
- I like the products
- Customer service is nearly non existent
Preferred solution: My account unlocked
User's recommendation: Don’t trust apple for anything
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Verified Reviewer |
Columbus, Ohio
They are a rip off with no customer servive
They have no real customer service they give you the most basic information that never helps when you call and because YouTube Music offered me a month free but Apple didnt consider that valid. I cannot now download any more apps or go any further with my phone because of a free month that I got from YouTube Music..
I even talked to an advisor. They told me to cancel my current month subscription pay for the one thats in the red and Ill still have my 30 days. Well thats not how it works America and its companies are all a joke because the problem is, they just pass it down the line to the next person nobody helps. You actually solve the problem.
Apple is one of the worst.
They take money out of your account. You dont even know what its going to and then when they cant take money out of your account, they cry like a little girl or I should say a little child and stop all anything you could do on your phone such as apps of certain accesses, even if they dont even cost anything.
- Only pros to it is seamless bluetooth and connectivity to other apple devices thats it
- Everything you could think negative of for a cell phone
Preferred solution: Full refund
User's recommendation: Never
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerApple refused to refund purchase of Headspace app that wasn’t as advertised and canceled after learning this
Someone gifted me the Headspace app, I had to enter credit card, app didnt work as stated, it was hard to navigate and had bizarre options for meditation or sleep induction. I tried for a few days and canceled.
But it was a years subscription. Apple wont refund $69.
- Easy download
- Hard to search by interest area
- Poor functionality and options
Preferred solution: Full refund
User's recommendation: Don’t trust Apple to help you with “cancel anytime”negative option app subscriptions
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, England
I tunes gift card
I bought an Apple iTunes gift card at Sainsbury's Camden Town for my nephew in Leeds on the 22nd of July 2024. I had bought it with my debit card for 100.00.
When I gave my nephew a photo of the receipt, I tried to open the back to give him the code. However, I was having problems opening it. When I finally got it open and gave my nephew the code, he wasn't able to redeem it a few minutes later. It had already been redeemed.
This wasn't the first time someone else had used the code and neither myself nor my nephew had used the code. I have spoken to Apple and they confirmed that the gift card had been redeemed by someone else, not me or my nephew, and I am unable to receive any refund.
User's recommendation: Don't buy Apple ITunes gift cards at any stores they will not refund any money back
Pensacola, Florida
Poor customer service
pcould not talk to anyone!!! called all day.
very disappointed. My phone is deactivated. All I needed was help with my apple ID password.
That's it. Now no one can call me on my phone.
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I worked in the senior team at Apple for over a decade, and 2 months with the engernerring team on it is not very long, let me tell you of 1000's of cases I had that went for years or just never got resolved, I left the place after getting fed up, just like you would do
Thank you. Finally I escalated and escalated and the company has found one of the issues that they say may be indicative of all my problems.
Apple asked me to send my computer to them to replace parts. Let's see what happens. Thank goodness I have a "working" MacBook Pro M2 so I am not without a computer. I'm one of the lucky ones.
If this does not fix the issues, believe me, I am never giving up. And yes, the time it took was way too long. Actually, I counted the emails, and there were over 45, over 32 hours of conversations. As you can see, I don't give up, even though my work keeps me too busy to worry about this.
Also, as a shareholder, I have some contacts within Apple, and again, I will get my computer fixed or replaced. I just have to give it more time.
The agents are always helpful and respectful, but as a company and for the money I spent on a specially built computer, I expect this resolution as soon as possible. Thank you for commenting.