Apple
Reviews and Complaints
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Verified Reviewer |
Magalia, California
I am furious with Apple. I ordered an...
- - Defective iPhone 17e won't charge; screen stays black.
- - Apple insists on repairs, not replacements, causing delays.
I am furious with Apple. I ordered an iPhone 17e, received it 5/27/26.
By 5/29/26, it stopped charging and the screen was black, would not turn on. Took it to Geek Squad; Apple insisted it be sent there for repair, said the mid system needed to be replaced. I didn't get it back till June 10th. On June 11th, it did the same thing.
It would not charge. I was told it was again the mid system. I went to Geek Squad today, was told Apple would not send me a new phone, it had to be repaired. I was inconvenienced by Apple sending me a defective phone.
They didn't fix the problem and now are making me wait for another repair that I doubt will be successful either. My only other option was to do the express replacement, which would involve putting an $800+ hold on my debit card, which could take 10 days to be removed! I cannot afford that! I messaged on the Apple Support App and was instructed to take my phone to Best Buy, and they would give me a replacement phone.
The Geek Squad workers tried to push it through, but Apple refused to do that and insisted we do a repair one more time. They also would not allow me to get a different model instead. So I’m stuck waiting on a phone that I wish I never ordered and now am stuck with.
And AT&T will still keep charging me the payments. I’m so angry and fed up with Apple!
- I like iphones and ipads when they work
- Current issue handled terribly
Preferred solution: I want a different model of phone. I want an iPhone 17 pro max. I am willing to pay the difference to AT&T. But neither Apple nor AT&T were willing to allow to send back the defective phone and change model to iPhone 17 pro max.
User's recommendation: Do not trust Apple to repair issues in a timely manner.
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Verified Reviewer |
Detroit, Michigan
Please stop billing me. I do not have...
Please stop billing me. I do not have Apple TV.
You built me $9.53. Please put that back onto my account.
Preferred solution: Full refund
User's recommendation: I don’t have anything, Apple I don’t have an Apple Pay account. I don’t have the Apple TV account anymore and I believe that’s what you’re charging me for.
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Verified Reviewer |
Schenectady, New York
I keep getting built for things I do not buy
I keep getting billed on my checking account for things that I don't buy and I do not have a card on my phone so that they keep so they don't keep charging me and they still are trying to charge me. I'd like to talk to an agent.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan’t pay billOnline
Wont allow me to make payments or use the card via my phone as I always do. I am
Unable to utilize my card in any way. Cant charge and cant make my monthly payments.
Preferred solution: Be able to use my card
User's recommendation: Let me use my double click to pay
Ashburn, Virginia
My iPhone account got taken over by someone who put their number in my security settings setting
I changed carriers and went to boost mobile. Who gave me a new number.
When I logged into my account I could no longer gain access to securitys and sign in. Because they inserted a number I dont know
Dont log in
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Verified Reviewer2nd request for refund for unknown charges
- - Suspicious $49.99 charge; I have no Apple account.
- - A second refund request was submitted, but no explanation or status yet.
I placed second request for a suspicious $49.99 charge on my bank account. I finally got someone to submit the second request BUT was told if it was not approved I would not be able to request a refund anymore!
I still have not gotten the refund or any explanation as to if I will get it. $49.99 is nothing to Apple but its a week of food for me.
I have never owned any Apple products and do NOT have an Apple account. Very disappointed so far.
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Verified ReviewerScams. Every *** day. Why can’t you guys stop this. Your IT guys must really suck.
I get text or email every day. Sometimes multiple times.
Why can't you guys stop this? Your IT team really sucks. Calls are from all over the US, Morocco, Philippines, and everywhere.
Not a very strong company if you can't stop this *** I don't even have an Apple account. Maybe you guys should be reported.
Preferred solution: This stopped
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Verified Reviewer |
Detroit, Michigan
Payment for iCloud and Apple Music subscription kept getting declined
I tried to renew my subscription for my iCloud and Apple Music but my payment kept going declined for what ever reason there are things that I need removed and cant also payments that I didnt authorize
- I like iphones and ipads when they work
- Hidden fees
Preferred solution: Full refund
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Verified ReviewerLost all appointments on my schedule
I was talking to someone and he disappeared.
I need help to get my appointments back.
Please help me.
Jean Amara
- All pros
Preferred solution: Get my appointments back
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Verified Reviewer |
Saint George's, Saint George Parish
I downloaded an app called Ai Lawyers a...
- - Downloaded AI Lawyers; started a 7-day free trial and charged US$50.
- - Refund denied after cancellation; Gymverse had the same after a free trial.
i downloaded an app called ai lawyers a long time ago. i do not use the app.
two days ago, i decided to give the app a chance to see if it could help with my assignments, as i am a student. the app gave the option of a 7-day free trial, so i was elated. i selected that option and even clicked 'notify me 2 days before the free trial ends,' which was perfect in my situation. i confirmed the 7-day free trial subscription and continued to see what the app was about.
after 10 minutes, i received an email indicating that i purchased us$50.00, which converted in my currency, as i live in the ***, is ec189.00. i did not make that purchase, nor did i authorize that purchase, hence why i selected the 7-day free trial. i immediately canceled the subscription and went to request a refund. i was then told i am not eligible for the refund.
i did not mean to make that purchase. the app gave options, and i selected an option i was most comfortable with. why am i being penalized for this? i cannot afford to be at a loss of almost 200 right now.
this isn't the first time this has happened. i downloaded a gymverse app a year ago, subscribed for a free trial, and the money came from my account. i reached out for a refund and was told the same thing.
please help me with a refund. i really need it.
Preferred solution: Full refund
User's recommendation: do notcclick freetrial its a set up to get you to purchase apps. They do not give refunds
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Verified Reviewer |
Kirkuk, Kirkuk Governorate
Good response
I have problem with Icloud account and I don't know how to do, the massage is this account is locked ues of course
Preferred solution: Yes Icloud massage this account is locked
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Verified Reviewer |
Burlington, Vermont
I have forgot my Apple password and my phone is is an appl;e service provider for service
MY PHONE &ipad are at an Apple service which is closed for the weekend I have my Mac but w/out my apple Password I cannot use facetime. I need to contact my daughter who is moving to another state soon so can I get my apple password now.
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Verified Reviewer |
Rancho Cucamonga, California
Apple gift card redemption
At first they said card wasnt redeemed then they said non redeemable then they said card was fraud then they said card had been redeemed and now I'm out $450
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Verified Reviewer |
Auckland, Auckland
Cancellation of payment method
I'm trying to cancel the payment method on my Apple account because my bank already blocked my bank card. Not only that, when I try to download any apps to my phone, it always asks to pay before downloading.
Preferred solution: Please cancel my payment method
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Verified Reviewer |
Marble Falls, Texas
A tick service that solved my issue.
I was having an issue with my phone and couldnt resolve it on my own. I called Apple and the service tech quickly solved my issue. I thank Apple they have such qualified employees.
Preferred solution: Nothing. I had quality service from the help center.
User's recommendation: If you have an issue, don’t wait until you are fed up!
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