State: Scotland City: Edinburgh Product: Apple Repair Clear all filters (1 of 22 reviews match)
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Apple and Powerbeats

3.2
Details
Just been to the Apple Store in Braehead Glasgow with my Powerbeats 2 headphones - purchased in June 2015 - the bud housing on the left side has broken off. Feedback from the Store is i broke it so my problem, not theirs. I know that the headphones suffered no shock or damage to cause the failure but i was effectively told i was a liar and it would cost £82 to repair. I have been involved with Apple for the last 35 years and this is a very disappointing stance from Apple and i would certainly not put my own personal integrity at risk to obtain a replacement pair of headphones. I feel extremely indignant on this matter and i will pursue the matter through MasterCard and also Apple.
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Review
#811572 Review #811572 is a subjective opinion of poster.
Service
Apple Repair
Pros
  • Products
Reason of review
Warranty issue
Loss
$200
Preferred solution
Let the company propose a solution
Tags
  • Powerbeats 2

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