State: Tamil Nadu City: Chennai Product: Apple Repair Clear all filters (1 of 22 reviews match)

Apple in Chennai, Tamil Nadu - Touch Id problem , Warranty rejected

I am using iphone 5s 32GB. My touch id sensor was not working, At first i thought it was some bug/software problem (a small issue), so i left this issue and continued using it. Few days before I gave it to service centre and next day i called them to check, they said i already opened the mobile and thats the reason my touch id is not working and also they said home button too now not working. They asked me to pay Rs 23000 to replace it with new one. But i never opened my phone or gave to anyone for sure. My mobile is there in warranty. When i gave to service my home button was in working condition. Now they explain that 'touch id and home button are in same area and touch id you already had problem, home button wire was just touching the tip of home button that's why you were able to use it and now you can't'. They refused to replace my mobile. I am really worried of their service. I thought apple a genuine standard company, but no, i am very upset.. I spoke to customer care for hours and hours and also went directly to service centre and tried explaining everything. They have declined the warranty saying my Iphone got opened by 3rd party services. Actually, i haven't given my Iphone to any of 3rd party for service because i still holding warranty with Apple. I hope no one go for 3rd party when they have warranty. They only argue that they have proof that i opened the mobile, they are lying. Service centre people are the first to open my mobile. I dont know how to prove. Its been more than ten days,spoke many times to them. No hope, With no choice now i have to pay them :(
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#530146 Review #530146 is a subjective opinion of poster.
Apple Repair
Reason of review
Damaged or defective
Preferred solution
Deliver product or service ordered
  • Touch ID

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