State: Virginia Clear all filters (9 of 460 reviews match)
filters
State:
City:
Show
Product:
Show

Apple in Arlington, Virginia - Ripped off

1.2
Details
Apple sold the iphone6 plus knowing it was a defective product and charged $1k for it. When I tried to return it to the Apple store at Pentagon City Mall I displayed the Forbes article that had text proving Apple admitted to marketing a defective iPhone. They still turned me down because they said I was one day too late in returning the iPhone. Almost a year later the iPhone quit working, Apple techs couldn’t fix it and since it was still under warranty they were required to replace it. Instead of replacing it with an iPhone 6 Plus with 128gb of memory, which is what I bought, they pulled another fast one and I found out they replaced with one that had only 64gb. You can’t trust Tim Cook or anyone else running Apple. It seems like they’ll do anything to get money and do NOT back their products.
View full review
Review
#1125871 Review #1125871 is a subjective opinion of poster.
Product
Apple Iphone 6 Plus Cell Phone
Reason of review
Damaged or defective

Apple in Fairfax, Virginia - Locked iPhone 5c after iOS 9.3 update

2.5
Details
This past Tuesday morning (March 22), I picked up my iPhone 5c and was asked to download an Apple update. I did that, and then was asked to put in my user ID, which is my e-mail address. To my surprise, the iPhone wouldn’t accept it. It said I needed to enter the Apple ID that was used when the phone was first activated. Two and a half years ago, my husband gave me the iPhone as an anniversary gift. I assume he knows my e-mail address, but when I called Apple and finally got a customer service representative (after waiting on hold for almost an hour), the person urged me to think of other e-mail addresses I’ve used that could have been entered instead of my present e-mail address. I gave him a couple of other e-mail addresses that I could remember using in the last few years, but none of them worked. The CSR told me I would need to send to Apple a copy of the original receipt to prove my ownership before they would unlock the phone for my use. I spent several hours later that day going to a Verizon Wireless store, our cell phone service provider, to see if they had a copy of the original invoice. My husband had purchased the phone at a Verizon Wireless kiosk in a local BJ’s, but I hoped I could get a copy of the receipt at any Verizon Wireless store. After trying to pull it up online, the sales person helping me said I would have to go to the store where the phone was purchased. So I drove a few miles more down the road to BJ’s. Fortunately, the Verizon Wireless kiosk was still there and a very helpful salesperson printed a copy of the original receipt, in addition to helping me try to unlock the phone using other possible versions of my e-mail address. (We thought that if at the time of purchase, a typo was made while entering it, we could unlock it, but nothing we put in worked.) I returned home and talked with another Apple CSR, telling him I had a copy of the original receipt. My scanner wasn’t working, so he suggested I take a photo of the receipt and e-mail it to him. My son used his iPhone, took the photo and e-mailed it to the CSR. He said he would escalate my case to the engineering department. That evening, I received a one-way e-mail from AppleCare Account Security, saying I needed to provide the original receipt with a long list of information on it before they could unlock the phone. I couldn’t believe this and was even more angered after I realized it was a “do not respond” e-mail. Instead I e-mailed the last CSR I talked with to whom we had e-mailed a copy of the receipt. My son and I took more photos of the receipt and of the back of my iPhone, with the critical “IMEI” number on it. The receipt did, in fact, include that number, as well as the vendor’s name, address and phone number and the phone’s SKU number, and the price paid for it. We sent these photos to the CSR and I told him in my message that Apple was holding my phone hostage. He responded the next morning, saying he had sent everything to the engineering department and they had all the information they needed now. He said they needed all of that information to be able to unlock the phone and they were not holding the phone hostage. He provided me with his phone number and his work hours. That was Wednesday. Fast-forward to today, Friday, March 25. After two more days, two more calls to Apple customer service and another e-mail to the CSR who said they had all the information they needed to unlock the phone, I still don’t have a working cell phone. In the 18 years that I have had cell phones – four or five of them – this is the first time I’ve been without one, and it’s the first iPhone I’ve had. Tomorrow will be day 5 without a working cell phone. I googled to see whether anyone was having the problem, and found out that, yes, I’m not the only one with an “older” device that is having activation issues caused by the iOS 9.3 update. Still, there’s no excuse for leaving people without a working phone for more than four days. In my case, it’s because of the user ID, and it makes no sense because in my Apple account on the Apple website, my Apple ID is clearly my present e-mail address. I have no problem getting into the account using it. Why would this not have transferred to the iPhone? I’ve asked the CSRs I’ve spoken with what compensation is available for people like me for this major inconvenience. I was told there would be none; just getting the iPhone working again is what I should be focused on. But after almost five days, I don’t have that either! I have an iPhone, an iMac and a MacBook Pro that I purchased last year for my son. We also have Apple TV. Despite that, I am currently not a fan of Apple!
View full review
Review
#817354 Review #817354 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Unlock my phone and provide some kind of compensation such as gift card for the inconvenience caused -- several days without working phone!

Apple Thievery

In May 2015 I walked into a DC area Apple store and purchased what I was told was a sim-free IPhone 6 Plus with 128gb capacity for $950. Shortly after using it I noticed that the battery rapidly drained, even faster than my 2012 IPad 3. Because of this I did some research via web and found an article with text about Apple's admitting to placing disfunctional batteries in Iphones, so I went back to the store and they would not refund me for the product. Even worse is that considering the Iphone Pus is poor I didn't use it and have no server. But when I took a closer look at the device I noticed that it has only 64gb of memory capacity. Apple denied that I purchased the 128gb device.
View full review
Review
#745334 Review #745334 is a subjective opinion of poster.
Reason of review
Wrong and defective product
Loss
$950
Preferred solution
Full refund

Apple in Virginia Beach, Virginia - Don't report a charge that was charged by their error .....

2.2
Details
So I have a few favorite games I play. I was double billed for a purchase I made. On the receipt, it suggests that you click here to report. I reported the duplicate charge and had my ID disabled and credit card blocked. 15 days later, I finally have access to my account, however my 1 credit card I own is now blocked and can never be used again. It took me 18 total hours on the phone to resolve what their fraud department did in 5 minutes in activating my ID which no one knew or had the know how to solve! So now I can no longer pay for games or upgrades nor purchase from Apple unless I get a new credit card... And that is not going to happen! So good bye Apple, your team needs training and your days of double charging me are done. If I can not challenge an expense without fear of going through this again, than you are not worthy of my business. Buyers beware, look on line at their lack of service and support before you buy...I will be burned no more! ( I have bought over time and family 5 Laptops, 6 iPads, 14 iPhones)
View full review
Review
#700315 Review #700315 is a subjective opinion of poster.
Cons
  • Being shuffled off and being hung up on and not being helped
  • Arrogance
  • Apple lack of customer support
Reason of review
Charge error/question
Loss
$2000
Preferred solution
Let the company propose a solution
Tags
  • Double Charges

Apple in Herndon, Virginia - Can't purchase music after money was taken.

I recently signed into my apple acct. gave the correct user id and password, entered my gift card number (which Apple gladly accepted - no security questions asked.. of course)chose my music. THEN after my money was taken the system prompted me to answer some security questions. WHY WEREN'T THESE QUESTIONS ASKED WHEN I LOGGED IN??? I don’t have a memory like I used to unfortunately. Therefore, cannot remember these answers. Not to mention most companies (if not all) ask security questions ONLY if someone is having difficulty remembering user id/password/ or logging in (clearly not the case here) Not after someone has logged in and PAID for a product/service. Then.. I was advised that I would need to give my credit card info to resolve the situation. They already took my money!! After reading hundreds of customer complaints warning NOT to give out CC info to Apple because of unauthorized charges I chose not to. Also, Apple should really consider a better training program for their employees. After speaking to 5 individuals, I was finally transferred to a supervisor. I asked why he couldn’t just compare the IP address Apple had on file (for my computer) since I only use one computer to purchase music and he advised me that there was no way of knowing this info? Yet I was asked for my computer serial number? Which he said did not match the # they had? How would Apple know my serial number and not know my IP Addr? I’m no dummy and dislike dishonest people which is why I no longer need to invest any money in Itunes or any Apple products. Save your money!!
View full review
Review
#511382 Review #511382 is a subjective opinion of poster.
Product
Apple Gift Card
Loss
$60

Apple in Reston, Virginia - Brought Laptop in for Repair, Came Back Broke

Brought my laptop in for a hard drive replacement; when I got it back, the trackpad bar didn't work right. Brought it back in a few days later- they now claim that I must have spilled something onto it (I say that in the 67 hours they had it after they repaired it, they must have spilled something). I know I didn't spill anything, and I had sole possession of it once I left the store. They claim to have run an overnight diagnostic which would prove that the battery was fine when it left, but I received the repair complete notice before they could have run an overnight diagnostic (the part was not in stock, and I received the completed notice the next day); also, if the diagnostic were run, it would have been 67 hours before I took possession of it. Now they want to charge me $755 to clean it and replace the battery (which swelled because of the unidentified liquid).
View full review
1 comment
Anonymous
#682261

Sounds like you got your computer wet before the hard drive replacement and you just didn't know it. Either way, I highly doubt they are spilling liquid in computers at the Apple store and then lying about it.

It's much more likely that you got your computer wet yourself and just didn't see or know that it happened. Now you have to pay some money to get it fixed - makes complete sense to me.

Review
#430126 Review #430126 is a subjective opinion of poster.
Service
Apple Repair
Loss
$755

Apple in Hampton, Virginia - NO SUPPORT FROM MY MAX EXPERT

I purchased an IPad Mini after talking to my so called Mac Expert and beign told that it would do what I needed it to do. I cannot even begin to tell you how many emails I sent asking her to contact me, she called me one time, then was going to research the how to convert my Ebook for school to audio, and never head back from her. Now I am stuck with an over 500 Dollar purchase that doesn't do me a freaking bit of good, thanks to the NO SUPPORT I received. Do NOT count on any assistance from these people once you buy it they will string you along until it's too late to return it for a full refund.
View full review
2 comments
Anonymous
#641287

You are mad because the Apple Store Expert did their job. It is actually against the company's policy for customers to contact the employees directly.

It is also not the Expert's job to do things for you. It isn't even their job to teach you how to use it. Their job is to find out which product is right for you, sign you up for training (which you probably didn't get), and ask you to extend your warranty (which isn't always the best choice). If you do sign up for training they are going to show you how to use Apple applications; not how to convert your books into audio (which is a copyright violation).

You need to be more realistic about the amount of support your are going to get for free. Consider the fact that you wouldn't have even had a conversation with a Wal-Mart or BestBuy employee if you were buying your iPad there.

And you can't blame others for your lack of perseverance. The support you are asking for is a personalized consultant that makes over $100 an hour for their time.

Anonymous
#639342

Sorry buddy but in this case it really looks like you're the one who doesn't know what he's on about.

View more comments (1)
Review
#395483 Review #395483 is a subjective opinion of poster.
Loss
$551

Apple in Reston, Virginia - Geoff Blough - Not a 'Genius'

Last Saturday I went to the Apple store in Fairfax, VA to obtain service on one of my Apple products. A so-called "genius," Geoff Blough, was assigned to assist me. His only answer for anything was "bebuild it...rebuild it!..it needs to be wiped" He certainly has no knownledge of technology beyond elementary consumer-grade products or issues. While that is somewhat expected, on top of that, my overall customer experience was terrible due to his arrogance. I strongly recommend that you avoid the "Genius" Geoff Blough at the Fairfax, VA Fair Oaks store. I believe Apple has good products, but it could certainly stand to improve its customer service.
View full review
1 comment
Anonymous
#321450

So did you get your product serviced somewhere else, or was he correct that it had to be wiped?

Review
#252547 Review #252547 is a subjective opinion of poster.

Apple sucky part 2

2. Apple's hypocritical policy enforcement around point 1 Ok get this to show you how f--ed up their policy of 2 ipads is. Immediately after they sent me this note: Your order has already been cancelled. Please see the Order details page for more information. We can't allow you to order iPads with your current address. i went ahead and ordered an apple tv (with all the same billing address etc.) Look what i get Dear SAEED A SIDDIKI, We are pleased to inform you that one or more of your items has shipped. Please see the details of the shipment below. If you ordered more than one item, they may ship separately. So let me get this right! apple is more than willing to ship and deal with me on all other products expect the iPad?!?! what a *** contradiction. Why all the "allegedly" smart companies are the dumbest! shame apple for shame!
View full review
1 comment
Anonymous
#535231

Dude did you call them? They have people that can sort out order issues on the phone.

Review
#233278 Review #233278 is a subjective opinion of poster.

Contact Apple Customer Service

Mailing Address:
Apple Inc.
1 Infinite Loop
Cupertino, California 95014
United States
Phone:
(800) 676-2775
All Apple Contacts

Compare Apple to

Samsung Electronics
Samsung Electronics
817 reviews
1.8
Compare